At a Glance
- Tasks: Support clients on a fintech platform using AI tools for efficient problem-solving.
- Company: Fast-growing tech-driven platform revolutionising private market transactions.
- Benefits: Work remotely, gain valuable experience in fintech, and enhance your skills.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and bridge the gap between clients and engineering.
- Qualifications: Strong English communication skills and familiarity with Jira software.
The predicted salary is between 63000 - 77000 £ per year.
Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.
We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows. You will work in the US timezone and act as the bridge between clients and the engineering team.
Tasks
- Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
- Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
- Develop strong contextual awareness of platform workflows, data flows, and business logic
- Identify whether an issue is user error, configuration issue, data problem, or system defect
- Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
- Escalate structured, well-documented tickets to the development team when required
- Raise change requests based on recurring client feedback
- Detect potential bugs, inconsistencies, or edge cases from client reports
- Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
Requirements
- Excellent written English (must be comfortable handling professional client communication)
- Comfortable working in the US timezone
- Strong logical thinking and ability to understand complex workflows
- Experience using Jira Service Management and Jira Software
- Ability to distinguish between bugs, feature gaps, and configuration errors
- Familiarity with SaaS platforms and structured support processes
- Comfortable using AI tools to improve productivity and clarity
Big Plus
- Background in fintech, finance, or transaction/deal workflows
- Experience in SaaS technical support or client-facing technical roles
- Based in the Americas (US timezone overlap preferred)
Support Engineer - AI-Driven (US Timezone) in London employer: Tangible
Tangible is an exceptional employer for those looking to make a significant impact in the field of information security. With a fully remote work culture, employees enjoy flexibility and work-life balance while being part of a fast-growing fintech-adjacent environment that prioritises innovation and collaboration. The opportunity for career advancement towards a CISO role, along with a commitment to employee growth and development, makes Tangible a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - AI-Driven (US Timezone) in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tangible or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tangible.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tangible.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tangible that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Engineer - AI-Driven (US Timezone) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tangible.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tangible and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tangible
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tangible uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
