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- Tasks: Support clients on a fintech platform using AI tools for efficient problem-solving.
- Company: Fast-growing tech platform revolutionising private market transactions.
- Benefits: Flexible working hours, remote opportunities, and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in the fintech space.
- Qualifications: Strong written English, logical thinking, and familiarity with SaaS support processes.
- Other info: Great opportunity for career growth in a tech-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.
We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows. You will work in the US timezone and act as the bridge between clients and the engineering team.
Tasks
- Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
- Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
- Develop strong contextual awareness of platform workflows, data flows, and business logic
- Identify whether an issue is user error, configuration issue, data problem, or system defect
- Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
- Escalate structured, well-documented tickets to the development team when required
- Raise change requests based on recurring client feedback
- Detect potential bugs, inconsistencies, or edge cases from client reports
- Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
Requirements
- Excellent written English (must be comfortable handling professional client communication)
- Comfortable working in the US timezone
- Strong logical thinking and ability to understand complex workflows
- Experience using Jira Service Management and Jira Software
- Ability to distinguish between bugs, feature gaps, and configuration errors
- Familiarity with SaaS platforms and structured support processes
- Comfortable using AI tools to improve productivity and clarity
Big Plus
- Background in fintech, finance, or transaction/deal workflows
- Experience in SaaS technical support or client-facing technical roles
- Based in the Americas (US timezone overlap preferred)
AI-Driven Support Engineer in London employer: Tangible
Contact Detail:
Tangible Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI-Driven Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and SaaS space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with AI tools or Jira, make sure to highlight that in conversations. Share examples of how you've used these tools to solve problems or improve processes – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by understanding the company’s platform and its workflows. Dive into their product offerings and think about how you can contribute to improving client communication and support processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace AI-Driven Support Engineer in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role requires excellent written English, make sure your application is clear and professional. Use proper grammar and structure to showcase your communication skills right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience with SaaS platforms and any relevant fintech knowledge. We want to see how you fit into our world!
Be Specific About Your Experience: When detailing your past roles, be specific about your experience with tools like Jira and any AI tools you've used. This will help us understand how you can hit the ground running in this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tangible
✨Know Your Stuff
Make sure you understand the fintech landscape and how AI tools can enhance support processes. Brush up on your knowledge of SaaS platforms, especially those similar to Tangible's offerings, so you can speak confidently about how you can contribute.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating complex ideas in simple terms. Prepare examples of how you've effectively communicated with clients in the past, especially when resolving issues or explaining technical concepts.
✨Get Familiar with Jira
If you haven't already, spend some time getting to know Jira Service Management and Jira Software. Be ready to discuss how you've used these tools in previous roles to log bugs or manage client requests, as this will show you're prepared for the tasks at hand.
✨Think Like a Problem Solver
Prepare to demonstrate your logical thinking skills by discussing past experiences where you've identified and resolved issues. Think about how you can apply that problem-solving mindset to distinguish between user errors and system defects in the context of Tangible's platform.
