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For Companies At a Glance
- Tasks: Lead a dynamic team in customer service and manage international logistics for seamless operations.
- Company: Join Tangerine Group, a global leader in veterinary nutraceuticals with a collaborative culture.
- Benefits: Enjoy competitive pay, generous holiday, private healthcare, and a free on-site gym.
- Why this job: Make a real impact in a growing company while enhancing your leadership skills.
- Qualifications: 5+ years in customer service/export roles, strong communication, and analytical skills required.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Customer Services & Export Manager to join our growing team. This is a fantastic opportunity to lead a dynamic department at the heart of our customer experience and global operations. As Customer Services & Export Manager, you’ll be responsible for the seamless processing of customer orders and the efficient coordination of international shipments. You’ll lead a dedicated team, ensuring high service standards and full compliance with global shipping regulations. Working cross-functionally with Sales, Logistics, Manufacturing, and Regulatory Affairs, you’ll play a key role in delivering operational excellence and customer satisfaction.
About Us
Established in 1991 by David Haythornthwaite, Tangerine Holdings first entity was Farmsense, which was established to provide farmers with nutritional alternatives to traditional antibiotics. Tangerine Holdings expanded into Veterinary Nutraceuticals in 1995 and has continued to grow and expand over the years to encompass various international subsidiaries as well as branching into the Leisure Industry with the introduction of Mill Farm Sports Village in 2016.
About You
The successful candidate will have experience in a similar Customer Service/ Export role and looking to join a growing organisation for the next step in their career. You will be a confident communicator including with senior stakeholders, and you will enjoy working in cross-functional teams, building relationships both internally and with external suppliers to extract maximum value from the relationships. We require someone with good numerical and analytical skills who can deliver insights and drive the direction of their categories. You will have strong planning, organisational and prioritisation skills whilst demonstrating resilience under pressure to achieve tight deadlines.
Experience and Qualifications
- Minimum 5 years’ experience in a combined Customer Service and/or Export/Logistics Manager role.
- Strong knowledge of international shipping regulations and customs compliance.
- Proficient in SAGE 200 and Microsoft Office, especially Excel.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
Attributes
- Self-motivated, resilient, and proactive.
- Results-driven with a hands-on approach.
- Strong problem-solving skills and attention to detail.
- Collaborative team player with high levels of integrity and professionalism.
Role Specifications
Customer Service
- Oversee the end-to-end order process for domestic and international customers.
- Lead, train, and support the Customer Service team to ensure timely and accurate order processing.
- Maintain proactive communication with customers, resolving queries and complaints in line with SOPs.
- Regularly review and improve SOPs to enhance service delivery.
- Conduct bi-annual appraisals and implement personal development plans for team members.
- Ensure accurate stock and pricing data in collaboration with internal teams.
Export & Logistics
- Manage all outbound shipments, ensuring all export documentation (invoices, customs declarations, CofAs, EHCs) is accurate and compliant.
- Liaise daily with Warehouse and Logistics teams to ensure timely dispatch and delivery.
- Continuously improve export processes to support business growth and efficiency.
- Develop and monitor KPIs to track logistics and customer service performance.
Occasional Duties
- Attend training sessions and departmental meetings.
- Travel to other sites or international customer events as required.
- Undertake additional duties aligned with the scope and purpose of the role.
Pay and Conditions
- Monday – Thursday 10am – 7pm, Friday 9am – 6pm (including a 1 hour lunch break)
- 22 days holiday, plus bank holidays (increasing to 25 days after 2 calendar years’ service)
- Employee Reward and Recognition Schemes
Benefits
- Company Events
- Company Pension
- Employee Assistance Program
- On-Site Parking
- Referral programme
- Subsidised Cafeteria
- Employee Discount
- Free On-site Gym
- Private Health Care (after 1 year of service)
- Profit Share Scheme (after 2 years’ of service)
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Customer Service and Export Manager employer: Tangerine Group
Contact Detail:
Tangerine Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Export Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customer Service and Export Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and logistics operations. This will help you tailor your answers and show that you’re genuinely interested in joining their team at Tangerine Group.
✨Tip Number 3
Practice your communication skills! As a Customer Service and Export Manager, you’ll need to convey information clearly and confidently. Consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing that role with us at Tangerine Group.
We think you need these skills to ace Customer Service and Export Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Export Manager role. Highlight your relevant experience in customer service and logistics, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about international logistics and how your experience aligns with our needs. Be sure to mention any specific achievements that demonstrate your problem-solving skills and ability to manage multiple priorities.
Showcase Your Communication Skills: As a Customer Service and Export Manager, strong communication is key. In your application, highlight examples of how you've effectively communicated with stakeholders or resolved customer queries. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Tangerine Group
✨Know Your Stuff
Make sure you brush up on international shipping regulations and customs compliance. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable leader ready to tackle the challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in customer service or logistics. Highlight your experience in training and developing team members, as well as how you've improved service delivery through effective communication.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or managing tight deadlines. Think of real-life examples where you've successfully navigated similar challenges, and be ready to share those stories.
✨Demonstrate Your Analytical Skills
Since the role requires good numerical and analytical skills, prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of KPIs you've developed or monitored, and how they impacted customer service or logistics performance.
