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For Companies At a Glance
- Tasks: Build strong client relationships and guide customers in maximising AI solutions.
- Company: Join a dynamic tech scale-up transforming AI-powered data insights.
- Benefits: Full-time salary plus commission, mentorship, and professional development opportunities.
- Why this job: Fast-track your career with expert mentorship and impactful client interactions.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: 100% free mentorship service to help you land the role.
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Manager: Fast-Track Your Career with Expert Mentorship in London
The Opportunity
Most job applications feel like shouting into a void. Tangent changes that. We have partnered with an innovative, high-growth technology company pioneering solutions in the AI-powered data insights sector to find their next Customer Success Manager in London. When you apply through Tangent, you don’t just get a job; you get a free industry mentor to coach you through the interview process and ensure you land the role with the best possible package. This service is 100% free for candidates, we are paid by the employer to find and coach the best talent.
The Role
As a Customer Success Manager, you will be the cornerstone of client relationships, ensuring they maximise value from cutting-edge AI solutions. You will:
- Be the primary point of contact for a portfolio of key clients, building strong, lasting relationships based on trust and understanding.
- Guide customers through successful onboarding and adoption, ensuring they gain maximum value from the product from day one.
- Proactively identify opportunities for product adoption, growth, and renewal, contributing to customer retention and expansion.
- Collaborate seamlessly with sales, product, and support teams to address customer needs and feedback, acting as an internal advocate.
- Help clients achieve their business goals by demonstrating the tangible value and impact of the solution through data and insights.
Why This Company?
You will join a dynamic and forward-thinking scale-up that is transforming how businesses leverage AI for data insights. This company prioritises a culture of learning and continuous improvement, offering clear pathways for professional development and opportunities.
London Entry Level Customer Success (full time salary + commission) employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Entry Level Customer Success (full time salary + commission)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role.
✨Tip Number 2
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help us feel more confident and prepared when it’s time to shine in front of potential employers.
✨Tip Number 3
Showcase your passion for AI and customer success! During interviews, share examples of how you've helped others or solved problems. This will demonstrate our commitment and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got your back with expert mentorship to guide us through the process. Let’s make sure we take advantage of this amazing opportunity!
We think you need these skills to ace London Entry Level Customer Success (full time salary + commission)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight any relevant experience and skills that show you can build strong client relationships and understand AI solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell your story! Explain why you're passionate about customer success and how you can help clients maximise their value from AI products. Keep it engaging and personal.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. Use clear language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. This way, you’ll also get access to our free mentorship programme, which can really help you shine in the interview process!
How to prepare for a job interview at Tangent
✨Know Your Product Inside Out
Before the interview, make sure you understand the AI solutions the company offers. Familiarise yourself with their features and benefits, as well as how they help clients achieve their goals. This knowledge will allow you to speak confidently about how you can support customers in maximising value.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully built rapport with clients or colleagues. Highlight your communication skills and how you’ve resolved conflicts or addressed customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think through potential scenarios related to onboarding, product adoption, or client retention. Practising your responses will help you demonstrate your problem-solving abilities and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's approach to customer success, how they measure client satisfaction, or what the onboarding process looks like. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
