At a Glance
- Tasks: Support employers on our platform and help them achieve their hiring goals.
- Company: Join Tangent, a mission-driven company making hiring fairer for all.
- Benefits: Competitive salary, commission, share options, and career growth opportunities.
- Other info: Join a supportive team and learn valuable skills in customer success.
- Why this job: Make a real social impact by connecting diverse talent with great job opportunities.
- Qualifications: No experience or degree needed; just bring your passion and curiosity.
The predicted salary is between 30000 - 60000 £ per year.
Salary: £30,000 to £60,000 base salary, plus commission or performance bonus.
Level: Entry level
Open to: Graduates, non‐graduates and career changers
Join Tangent's commercial team. Tangent is looking for ambitious entry‐level talent to join our commercial team and help more companies hire talented people from socially diverse backgrounds. This is a role working directly for Tangent. You will help us grow by identifying companies that could benefit from hiring through our platform, starting conversations with decision‐makers and building a pipeline of future customers.
You do not need previous sales experience or a degree. We are looking for people who are curious, resilient, motivated by our mission and excited to learn.
About Tangent: Tangent is creating a fairer way for people to apply for jobs. We connect jobseekers with industry expert mentors who volunteer their time to support people with CVs, applications, interview preparation, industry advice and salary negotiation guidance. Our mentors work at leading companies and use their experience to help others navigate the hiring process with more confidence.
As our network grows across London, Dublin, Berlin, Amsterdam, New York and beyond, we are building a team that can help more employers discover talented people from a wider range of backgrounds.
What you'll do: As a Customer Success Associate, you will help employers succeed on Tangent and make sure they have a great experience using our platform. Your work will include:
- Supporting customers - Act as a day‐to‐day point of contact for employers using Tangent, helping them understand how to get the best results from the platform.
- Onboarding new employers - Guide new customers through the setup process, explain how Tangent works and help them launch successfully.
- Building relationships - Develop strong relationships with hiring teams, recruiters, people teams and decision‐makers.
- Helping customers reach their goals - Understand each customer's hiring priorities and help them use Tangent to connect with relevant jobseekers.
- Solving problems - Respond to customer questions, troubleshoot issues and work with the team to improve the customer experience.
- Driving engagement - Encourage customers to stay active, post opportunities, review candidates and make the most of Tangent's network.
- Sharing feedback - Bring customer insights back to the product, sales and marketing teams so we can keep improving Tangent.
- Spotting growth opportunities - Identify where customers could benefit from more support, additional roles or deeper partnership with Tangent.
What we're looking for: We are looking for someone who is:
- Passionate about Tangent's mission
- Empathetic and good at understanding people's needs
- Confident communicating with customers
- Organised and able to manage multiple relationships
- Curious and willing to learn
- Comfortable solving problems and asking good questions
- Interested in startups, customer success, recruitment, technology or social impact
- Motivated by helping people and companies succeed
You do not need to have worked in customer success before. You do not need a degree. We welcome applications from graduates, non‐graduates and career changers.
Training and support: This is an entry‐level role, so we will help you build the skills you need to succeed. You will learn how to:
- Onboard new customers
- Build strong customer relationships
- Run effective customer check‐ins
- Understand hiring needs
- Support customers using a platform
- Communicate customer feedback to internal teams
- Use customer success tools and CRM systems
- Identify opportunities to improve customer outcomes
- Communicate Tangent's mission and value clearly
You will also be joining Tangent at an exciting stage of growth, with the opportunity to take on more responsibility as the company scales.
What success looks like: In your first few months, success will mean learning Tangent's mission, understanding our customers and building confidence supporting employers on the platform. Over time, you will be expected to:
- Help customers launch successfully on Tangent
- Build trusted relationships with hiring teams
- Increase customer engagement with the platform
- Support customers in reaching their hiring goals
- Share useful feedback that helps improve Tangent
- Identify opportunities to grow customer accounts
- Contribute ideas that improve the customer experience
Why join Tangent?
- Real social impact - Your work will help more jobseekers access career opportunities with the support of expert mentors.
- Career growth - You will join a growing company with opportunities to progress as the team expands.
- Learn sales from the ground up - This is a chance to build valuable commercial skills in a supportive, mission‐led environment.
- Share options - Be rewarded with share options as Tangent grows.
- A mission‐driven team - Work with a passionate and ambitious team trying to make hiring fairer.
Tangent is an equal opportunity employer. We encourage applications from people of all backgrounds, including those who may not have followed a traditional career path.
Customer Success £30k-£60k salary + commission in London employer: Tangent
Tangent is an exceptional employer that champions social impact and diversity, providing a supportive environment for entry-level talent to thrive. With a strong focus on employee growth, you will have the opportunity to develop valuable skills in customer success while contributing to a mission-driven team dedicated to making hiring fairer. Located in vibrant cities like London, you will be part of a dynamic culture that values curiosity, resilience, and collaboration, all while enjoying benefits such as share options as the company scales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success £30k-£60k salary + commission in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Tangent value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Tangent a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Tangent!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Tangent.
We think you need these skills to ace Customer Success £30k-£60k salary + commission in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Tangent!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Tangent
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
