At a Glance
- Tasks: Build strong customer relationships and drive satisfaction with our innovative tech solutions.
- Company: Join a leading London tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth opportunities.
- Other info: Perfect for graduates eager to thrive in a dynamic tech environment.
- Why this job: Kickstart your career in customer success and make a real impact on clients' journeys.
- Qualifications: Proactive communicator with a passion for helping clients achieve their goals.
The predicted salary is between 30000 - 45000 £ per year.
Looking for a job is f*cking hard! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.
What is Tangent?
Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).
How does it work?
- Easy Apply - we don’t make you waste time repeating what’s in your CV
- Connect with the Mentors - get referred and coached through the interview process at their company
Did you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.
The role:
- Graduate Customer Success Manager at one of London’s leading tech employers
- You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth
- Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.
- Job Type: Full-time
- Salary: £30,000.00-£45,000.00 per year
What do I need?
- You must be able to work in the UK without needing sponsorship/visa
- Be able to work in office or hybrid in London
- Excited by the opportunity to connect with mentors and get referred
The companies we work with typically look for people who are:
- Highly proactive and willing to learn
- Excellent communicators (written or verbally)
- Happy working in a fast-paced environment
- Natural relationship-builders
- Motivated and driven to achieve outcomes
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Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid) employer: Tangent
Tangent is an exceptional employer that champions diversity and social impact, making it an ideal place for entry-level talent in Greater London. With a supportive work culture that prioritises employee growth, you will have the chance to develop essential commercial skills while contributing to meaningful change. Join us to be part of a team that values your unique perspective and fosters a collaborative environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tangent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tangent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tangent:Your cover letter is your chance to shine! Tell us why you want to work at Tangent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tangent!
How to prepare for a job interview at Tangent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
