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- Tasks: Guide clients through onboarding and build strong relationships while solving their challenges.
- Company: Tangent is a social impact platform helping diverse jobseekers break into tech with mentor support.
- Benefits: Enjoy competitive salary, uncapped commission, personal development, and share options.
- Other info: Join us in changing the tech landscape for underrepresented backgrounds!
- Why this job: Make a real impact by helping others get hired and grow in a dynamic team environment.
- Qualifications: No experience or degree needed, just a passion for supporting jobseekers.
We’re looking for entry level graduates, non-graduates and career changers as Tangent’s network grows globally across London, Dublin, Amsterdam, New York and more.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
What is Tangent
Tangent has created a new way to apply for jobs where industry expert mentors already working in the best companies provide free mentoring and support through the application process. On Tangent jobseekers sign-up and then connect with mentors for help with their CV, applications, industry advice and even support with salary negotiations. In today’s job market it’s almost impossible to get hired without the help of a mentor, they’ve been through the process in their career and want to give back by volunteering.
Tangent is a social impact platform built to help socially diverse backgrounds break into tech. Only 9% of tech employees come from low socioeconomic backgrounds, despite them making up 39% of the total population! That\’s worse than law, consulting and banking! We’re on a mission to change this and we need your help!
No previous experience or a degree is required, just a passion for the mission – helping jobseekers get hired with the help of a mentor.
What you’ll do:
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Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent\’s services.
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Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor.
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Understanding Client Needs: Proactively understand your clients\’ business objectives, challenges, and desired outcomes.
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Value Demonstration: Demonstrate the value of Tangent\’s services by providing regular updates, insights, and best practice recommendations.
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Adoption and Engagement: Drive product adoption and engagement through training, support, and proactive communication.
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Problem Solving: Identify and resolve client issues promptly and effectively, escalating where necessary.
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Retention and Growth: Work to reduce churn and identify opportunities to expand client accounts.
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Feedback Collection: Gather client feedback and share insights with the product and development teams to improve our services.
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Advocacy: Encourage clients to become advocates for Tangent through testimonials, case studies, and referrals.
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Performance Tracking: Monitor client health metrics and proactively address any potential issues to ensure success.
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Reporting: Prepare and deliver regular client reports, highlighting key achievements and areas for improvement.
Why Join Tangent?
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Competitive Salary and Commission: Earn a competitive base salary plus uncapped commission based on performance. We also offer a comprehensive benefits package.
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Make a Real Impact: You\’ll be directly contributing to our mission of helping jobseekers get hired with the help of a mentor
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Career Growth: We\’re a rapidly growing company with plenty of opportunities for career advancement.
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Dynamic Environment: You\’ll be part of a passionate and collaborative team.
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Competitive Salary and Benefits: We offer a competitive salary, commission structure, and benefits package.
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Personal Development: We are committed to your personal and professional development.
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Share Ownership: Be rewarded with share options in our rapidly growing company.
If you\’re passionate about our mission, we encourage you to apply. Be a part of the change and join Tangent
Entry level Customer Success Manager employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry level Customer Success Manager
✨Tip Number 1
Familiarise yourself with Tangent's mission and values. Understanding their commitment to helping jobseekers from diverse backgrounds will allow you to align your passion with their goals during conversations.
✨Tip Number 2
Network with current or former employees of Tangent. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss how you would approach client onboarding and relationship management. Think of examples from your past experiences, even if they are not directly related, that demonstrate your ability to build rapport and solve problems.
✨Tip Number 4
Showcase your enthusiasm for learning and personal development. Tangent values growth, so expressing your eagerness to develop skills and contribute to the team will resonate well with the hiring managers.
We think you need these skills to ace Entry level Customer Success Manager
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand Tangent's mission and values. Highlight your passion for helping jobseekers and how you align with their goal of supporting diverse backgrounds in tech.
Tailor Your CV: Make sure your CV reflects your enthusiasm for the role of Customer Success Manager. Emphasise any relevant skills or experiences, even if they are from different fields, that demonstrate your ability to build relationships and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your motivation to contribute to Tangent's mission. Use specific examples to illustrate your commitment to client success and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, relationship management, and adaptability. Provide examples of how you've used these skills in past experiences, whether in work, volunteering, or education.
How to prepare for a job interview at Tangent
✨Understand the Mission
Before your interview, make sure you fully grasp Tangent's mission of helping jobseekers from diverse backgrounds. Be prepared to discuss why this mission resonates with you and how you can contribute to it.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Think of examples from your past experiences where you've successfully managed relationships or helped others, even if it's not in a professional setting.
✨Prepare Questions for Your Interviewers
Demonstrate your interest in the role by preparing thoughtful questions about Tangent's services, client onboarding processes, and how they measure success. This shows that you're proactive and genuinely interested in the position.
✨Highlight Problem-Solving Abilities
Be ready to discuss how you've approached challenges in the past. Use specific examples to illustrate your problem-solving skills, as this role will require you to identify and resolve client issues effectively.