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- Tasks: Guide clients through onboarding and build strong relationships while solving their challenges.
- Company: Tangent is a social impact platform helping diverse jobseekers break into tech with mentor support.
- Benefits: Enjoy competitive salary, uncapped commission, personal development, and share options.
- Why this job: Make a real impact by helping others get hired and grow in a dynamic team environment.
- Qualifications: No experience or degree required; just bring your passion for our mission.
- Other info: Join us in changing the tech landscape for underrepresented backgrounds!
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for entry level graduates, non-graduates and career changers as Tangent’s network grows globally across London, Dublin, Amsterdam, New York and more. What is Tangent Tangent has created a new way to apply for jobs where industry expert mentors already working in the best companies provide free mentoring and support through the application process. On Tangent jobseekers sign-up and then connect with mentors for help with their CV, applications, industry advice and even support with salary negotiations. In today’s job market it’s almost impossible to get hired without the help of a mentor, they’ve been through the process in their career and want to give back by volunteering. Tangent is a social impact platform built to help socially diverse backgrounds break into tech. Only 9% of tech employees come from low socioeconomic backgrounds, despite them making up 39% of the total population! That\’s worse than law, consulting and banking! We’re on a mission to change this and we need your help! No previous experience or a degree is required, just a passion for the mission – helping jobseekers get hired with the help of a mentor. What you’ll do: * Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent\’s services. * Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor. * Understanding Client Needs: Proactively understand your clients\’ business objectives, challenges, and desired outcomes. * Value Demonstration: Demonstrate the value of Tangent\’s services by providing regular updates, insights, and best practice recommendations. * Adoption and Engagement: Drive product adoption and engagement through training, support, and proactive communication. * Problem Solving: Identify and resolve client issues promptly and effectively, escalating where necessary. * Retention and Growth: Work to reduce churn and identify opportunities to expand client accounts. * Feedback Collection: Gather client feedback and share insights with the product and development teams to improve our services. * Advocacy: Encourage clients to become advocates for Tangent through testimonials, case studies, and referrals. * Performance Tracking: Monitor client health metrics and proactively address any potential issues to ensure success. * Reporting: Prepare and deliver regular client reports, highlighting key achievements and areas for improvement. Why Join Tangent? * Competitive Salary and Commission: Earn a competitive base salary plus uncapped commission based on performance. We also offer a comprehensive benefits package. * Make a Real Impact: You\’ll be directly contributing to our mission of helping jobseekers get hired with the help of a mentor * Career Growth: We\’re a rapidly growing company with plenty of opportunities for career advancement. * Dynamic Environment: You\’ll be part of a passionate and collaborative team. * Competitive Salary and Benefits: We offer a competitive salary, commission structure, and benefits package. * Personal Development: We are committed to your personal and professional development. * Share Ownership: Be rewarded with share options in our rapidly growing company. If you\’re passionate about our mission, we encourage you to apply. Be a part of the change and join Tangent
Entry level Customer Success Manager employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry level Customer Success Manager
✨Tip Number 1
Network with professionals in the customer success field. Attend industry events, webinars, or local meetups to connect with people who can provide insights and potentially refer you to opportunities at Tangent.
✨Tip Number 2
Familiarise yourself with Tangent's mission and values. Understanding their focus on social impact and helping diverse backgrounds will allow you to align your passion with their goals during interviews.
✨Tip Number 3
Engage with Tangent's online presence. Follow them on social media, participate in discussions, and share relevant content to demonstrate your enthusiasm for their work and mission.
✨Tip Number 4
Prepare to discuss how you would handle client relationships and problem-solving scenarios. Think of examples from your past experiences, even if they are not directly related to customer success, to showcase your transferable skills.
We think you need these skills to ace Entry level Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Entry Level Customer Success Manager position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, experiences, and passion for the mission of Tangent. Use clear headings, bullet points, and quantifiable achievements to make it easy for recruiters to see your potential.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention any relevant experiences or skills that demonstrate your ability to succeed in a customer success environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tangent
✨Understand the Mission
Before your interview, make sure you fully grasp Tangent's mission of helping jobseekers from diverse backgrounds. Show your passion for this cause during the interview, as it will resonate with the interviewers and demonstrate your alignment with their values.
✨Prepare for Client Scenarios
Think about how you would handle various client situations, such as onboarding or resolving issues. Be ready to discuss your approach to building relationships and understanding client needs, as these are key aspects of the Customer Success Manager role.
✨Showcase Your Problem-Solving Skills
Tangent values proactive problem solvers. Prepare examples from your past experiences where you've successfully identified and resolved challenges. This could be from previous jobs, volunteer work, or even academic projects.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, growth opportunities, or how they measure success in the Customer Success Manager role. This shows your genuine interest in the position and the company.