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- Tasks: Guide clients through onboarding and build strong relationships while solving their challenges.
- Company: Tangent connects jobseekers with mentors to help them break into tech and succeed.
- Benefits: Enjoy a competitive salary, uncapped commission, share options, and personal development opportunities.
- Why this job: Join a mission-driven team making a real impact in the job market for diverse backgrounds.
- Qualifications: No experience or degree needed, just a passion for helping others succeed.
- Other info: We are an equal opportunity employer welcoming applicants from all backgrounds.
We’re looking for entry level graduates, non-graduates and career changers as Tangent’s network grows globally across London, Dublin, Amsterdam, New York and more. The starting salary is €30-€60k + commission.
Apply below after reading through all the details and supporting information regarding this job opportunity.
What is Tangent
Tangent has created a new way to apply for jobs where industry expert mentors already working in the best companies provide free mentoring and support through the application process. On Tangent jobseekers sign-up and then connect with mentors for help with their CV, applications, industry advice and even support with salary negotiations. In today’s job market it’s almost impossible to get hired without the help of a mentor, they’ve been through the process in their career and want to give back by volunteering.
Tangent is a social impact platform built to help socially diverse backgrounds break into tech. Only 9% of tech employees come from low socioeconomic backgrounds, despite them making up 39% of the total population! That\’s worse than law, consulting and banking! We’re on a mission to change this and we need your help!
No previous experience or a degree is required, just a passion for the mission – helping jobseekers get hired with the help of a mentor.
What You\’ll Do:
* Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent\’s services.
* Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor.
* Understanding Client Needs: Proactively understand your clients\’ business objectives, challenges, and desired outcomes.
* Value Demonstration: Demonstrate the value of Tangent\’s services by providing regular updates, insights, and best practice recommendations.
* Adoption and Engagement: Drive product adoption and engagement through training, support, and proactive communication.
* Problem Solving: Identify and resolve client issues promptly and effectively, escalating where necessary.
* Retention and Growth: Work to reduce churn and identify opportunities to expand client accounts.
* Feedback Collection: Gather client feedback and share insights with the product and development teams to improve our services.
* Advocacy: Encourage clients to become advocates for Tangent through testimonials, case studies, and referrals.
* Performance Tracking: Monitor client health metrics and proactively address any potential issues to ensure success.
* Reporting: Prepare and deliver regular client reports, highlighting key achievements and areas for improvement.
Why Join Tangent?
* Competitive Salary and Commission: Earn a competitive base salary plus uncapped commission based on performance. We also offer a comprehensive benefits package.
* Make a Real Impact: You\’ll be directly contributing to our mission of helping jobseekers get hired with the help of a mentor
* Career Growth: We\’re a rapidly growing company with plenty of opportunities for career advancement.
* Dynamic Environment: You\’ll be part of a passionate and collaborative team.
* Competitive Salary and Benefits: We offer a competitive salary, commission structure, and benefits package.
* Personal Development: We are committed to your personal and professional development.
* Share Ownership: Be rewarded with share options in our rapidly growing company.
Our Mission:
Top jobs often go to candidates with privilege, connections and specialised training. Tangent addresses this imbalance by connecting talented individuals from diverse backgrounds with over 1,000+ industry expert mentors. These mentors provide free advice on the interview process at their companies, sharing insider tips and proven strategies from their experience at top organisations; to help candidates secure their dream sales roles. If you\’re passionate about our mission we want to hear from you! Be a part of the change.
We are an equal opportunity employer and encourage applications from people of all backgrounds
Entry Level Customer Success (€30-€60k + commission) employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Customer Success (€30-€60k + commission)
✨Tip Number 1
Familiarise yourself with Tangent's mission and values. Understanding our commitment to helping jobseekers from diverse backgrounds will allow you to align your passion with our goals during conversations with potential mentors or during interviews.
✨Tip Number 2
Engage with industry experts and mentors on the Tangent platform. Building relationships with these professionals can provide you with valuable insights into the customer success field and help you stand out as a candidate who is proactive and eager to learn.
✨Tip Number 3
Prepare to discuss how you can contribute to client onboarding and relationship management. Think of examples from your past experiences, even if they are not directly related to customer success, that demonstrate your ability to build relationships and solve problems.
✨Tip Number 4
Showcase your enthusiasm for the role by staying updated on trends in customer success and tech. Being knowledgeable about the industry will help you engage in meaningful conversations with mentors and interviewers, demonstrating your commitment to the field.
We think you need these skills to ace Entry Level Customer Success (€30-€60k + commission)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Entry Level Customer Success position. Tailor your application to highlight how your skills and passion align with Tangent's mission.
Craft a Compelling CV: Your CV should be clear, concise, and tailored to the role. Highlight any relevant experiences, even if they are not directly related to customer success. Focus on transferable skills such as communication, problem-solving, and relationship management.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for Tangent's mission and how you can contribute to their goals. Mention specific aspects of the job description that resonate with you and provide examples of how you embody those qualities.
Showcase Your Passion: Since no previous experience or degree is required, use your application to showcase your passion for helping others and your commitment to social impact. Share any relevant volunteer work or personal projects that demonstrate your dedication to making a difference.
How to prepare for a job interview at Tangent
✨Understand the Mission
Before your interview, make sure you fully grasp Tangent's mission to help jobseekers from diverse backgrounds. Be prepared to discuss why this mission resonates with you and how you can contribute to it.
✨Showcase Your People Skills
As a Customer Success role involves building relationships, highlight any experiences where you've successfully managed client relationships or worked in teams. Use specific examples to demonstrate your interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've had to solve problems or overcome challenges. Be ready to discuss these scenarios during the interview, as the ability to resolve client issues is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about Tangent's services, client onboarding processes, and how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
