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- Tasks: Assist customers with technical issues via phone and email, ensuring top-notch service.
- Company: Join Tangent International, a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a hybrid work model and the chance to develop your technical skills in a supportive environment.
- Why this job: Be part of a fast-growing team that values customer satisfaction and offers opportunities for personal growth.
- Qualifications: Fluent in French and English, with experience in customer support; SaaS knowledge is a plus.
- Other info: This role is a 12-month extendable contract and falls within IR35 regulations.
The predicted salary is between 30000 - 42000 £ per year.
Tangent International are looking to hire a Customer Support Representative to work a 12 month extendable contract based in Reading (Hybrid). Full-time role in EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of the organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for…
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- Experience in a customer-facing role (mandatory);
- Fluent French & English (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Methodical and conscientious documentation skills;
- Willingness to develop while identifying opportunities over self-reflection.
**PLEASE NOTE** - This position will be inside IR35.
Nederlands sprekende - Klantenservice Medewerker - Thuiswerk employer: Tangent International
Contact Detail:
Tangent International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
✨Tip Number 1
Familiarise yourself with the SaaS industry, especially in fleet management. Understanding the common challenges and solutions in this space will help you stand out during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Being able to demonstrate your ability to resolve customer issues efficiently will show that you're ready for the fast-paced environment.
✨Tip Number 3
Practice your communication skills in both French and English. Since fluency is mandatory, being able to articulate your thoughts clearly in both languages will be a huge advantage.
✨Tip Number 4
Network with current or former employees of Tangent International. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Support Representative position. Familiarise yourself with SaaS platforms and fleet management to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, especially any technical support or SaaS experience. Use specific examples that showcase your problem-solving skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your technical expertise. Mention your fluency in French and English, and how your skills align with the company's goals of delivering exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Tangent International
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've handled difficult situations or resolved customer issues in the past, as this will demonstrate your ability to provide excellent service.
✨Demonstrate Technical Knowledge
Since the role involves SaaS products, be prepared to discuss any relevant technical skills you possess. Familiarise yourself with the company's SaaS platform and be ready to explain how you would troubleshoot common issues.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you convey information effectively during the interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities. Think about how you would approach various customer service challenges and be ready to discuss your thought process and solutions.
