At a Glance
- Tasks: Help match candidates with employers while supporting business growth through creative and administrative tasks.
- Company: Dynamic company based in Billericay, Essex, offering a hybrid work model.
- Benefits: Flexible working hours, fast-track career development, and a supportive team environment.
- Other info: Entry-level role with opportunities to advance quickly into senior positions.
- Why this job: Kickstart your career in recruitment and make a real difference in people's lives.
- Qualifications: No prior experience needed; just a passion for connecting people and strong communication skills.
This role is working on a hybrid basis with the office location in Billericay, Essex. 1-2 days in the office with the option of full flexibility dependant on experience.
The Candidate Success Manager will play a major part in ensuring a perfect meeting of minds between prospective employer and prospective candidate whilst also contributing to the evolution and prosperity of the business from an administrative and creative point of view.
The Candidate Success Manager role is still classed as an ‘entry level’ position and offers the opportunity for fast-track development into Senior Candidate Success Manager.
The Candidate Success Manager is someone that uses a number of techniques/tools to find candidates that match specific customer requirements.
- Setting up online ‘searches’ in order to resource and research for candidates from the Tangent proprietary database
- Setting up online ‘searches’ in order to resource and research for candidates from multi online channels including job boards and social media
- Resourcing and researching for candidates using networking techniques with existing candidates
- Updating of proprietary candidate database
- Telephone contact with clients to arrange interviews
- Customer visits with manager
- Some contractor care responsibilities
- Some logistics support contractors in field (flights, accommodation etc.)
- General administration duties as tasked by manager/s
Locations
Alternance Gestionnaire Client- Amélioration Continue H/F in Billericay, Essex employer: Tangent International
Tangent International is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a focus on employee growth, we provide ample opportunities for professional development and a hybrid working model that promotes work-life balance. Located near London, our office is easily accessible and supports a culture of teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding careers in the IT services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Alternance Gestionnaire Client- Amélioration Continue H/F in Billericay, Essex
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Tangent International for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Alternance Gestionnaire Client- Amélioration Continue H/F in Billericay, Essex
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Tangent International know you’re keen to grow alongside their team.
How to prepare for a job interview at Tangent International
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Tangent International.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
