At a Glance
- Tasks: Manage tenancies and support residents to maintain their homes and communities.
- Company: Join Tandridge District Council, a friendly and inclusive workplace.
- Benefits: Flexible working, social events, and contributions to your pension and health scheme.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in tenancy management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Tenancy Management Officer to join our skilled and friendly team. You will have experience of managing mixed tenure properties and take a proactive approach to neighbourhood and tenancy management. You will be proactive and professional, tailoring your approach and service according to individual situations and circumstances.
You will work closely with residents to ensure they can sustain their tenancies and maintain their homes to a good standard to fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches or anti‑social behaviour. You will work with residents to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support residents who may have complex needs or a number of vulnerabilities.
You should be experienced in recognising and taking action in relation to any domestic abuse or safeguarding concerns. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes. You will be responsible for providing a full housing management service for a patch of properties across Tandridge District.
Qualifications
- Good standard of education, including literacy and numeracy skills.
- Prior substantial experience of working in this field.
- Excellent customer service and communication skills, in person, in writing and on the telephone.
- Highly organised and able to work without much supervision.
- Comfortable working in and leading a team, working flexibly to support colleagues.
Benefits
We are committed to creating a collaborative and innovative environment that empowers you to thrive. You will be part of a friendly, supportive One Team culture and have the chance to make a real difference. We believe in balancing hard work with fun: our active social team organizes two to three events a year such as staff awards, quiz nights and rounders in the park. Benefits include membership and contributions towards the Local Government Pension Scheme, flexible working (up to three days a week from home), flexi‑time, payment of a relevant professional subscription and access to a discounted health scheme.
Diversity statement
At Tandridge District Council we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Location
Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, RH8 0BT
Tenancy Management Officer employer: Tandridge District Council
Tandridge District Council is an excellent employer that fosters a collaborative and innovative work environment, empowering employees to thrive while making a meaningful impact in the community. With a strong focus on employee well-being, the council offers flexible working arrangements, a supportive team culture, and opportunities for professional development, all set in the picturesque Tandridge District. Join us to be part of a diverse and inclusive workplace where your contributions are valued and celebrated.
Contact Details:
Tandridge District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Management Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Since this role involves dealing with challenging situations, practice how you'd handle tough discussions. Role-play with a friend or family member to build your confidence and show potential employers that you're ready for anything.
✨Tip Number 3
Show off your community spirit! When you get the chance, share examples of how you've helped build cohesive communities in your previous roles. This will demonstrate your proactive approach and commitment to making a difference in residents' lives.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our friendly team. Plus, it gives you a better chance to showcase your personality and passion for the role.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in managing mixed tenure properties. We want to see how your proactive approach aligns with our values and the role of a Tenancy Management Officer.
Showcase Your Communication Skills:Since excellent communication is key, don’t forget to demonstrate your ability to have challenging conversations. Share examples where you’ve successfully navigated difficult situations to achieve positive outcomes for residents.
Highlight Your Organisational Skills:Being highly organised is crucial for this role. Use your application to illustrate how you manage your workload effectively, especially when working independently or leading a team. We love to see how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic team!
How to prepare for a job interview at Tandridge District Council
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of tenancy management and the specific challenges that come with mixed tenure properties. Familiarise yourself with relevant legislation and Decent Homes Standards, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Tenancy Management Officer, you'll need to have excellent communication skills. Prepare examples of how you've successfully navigated difficult conversations or resolved conflicts in the past. This will demonstrate your ability to handle challenging situations with professionalism and empathy.
✨Be Proactive and Solution-Focused
During the interview, highlight your proactive approach to neighbourhood and tenancy management. Share specific instances where you've taken initiative to improve community cohesion or address tenancy breaches. This will illustrate your commitment to creating positive living environments for residents.
✨Understand the Importance of Collaboration
Since the role involves working with various agencies and third parties, be prepared to discuss your experience in collaborative settings. Talk about how you've partnered with other organisations to support residents with complex needs, showcasing your ability to work as part of a team to achieve the best outcomes.
