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For Companies At a Glance
- Tasks: Manage rents and service charges, ensuring compliance and clear communication with residents.
- Company: Join Tandridge District Council, a supportive and inclusive workplace.
- Benefits: Flexible working, pension contributions, health scheme, and fun social events.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in leaseholder management and a commitment to excellent customer service.
- Other info: Be part of a collaborative team that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about making a positive impact on residents' lives? Do you have excellent communication and problem‑solving skills? We are looking for an experienced Leaseholder and Service Charge Manager to take ownership of rent and service charge planning, ensuring charges are validated and reconciled accurately, compliant, and clearly communicated to our tenants and leaseholders.
The Role
You will be responsible for the development and delivery of the annual plan in relation to rents and service charge calendar. Working alongside housing management colleagues you will directly manage the Rents & Service Charge Analyst and ensure that high quality services are provided internally and externally. You will lead on Section 20 statutory consultation processes, ensuring compliance with relevant legislation and that leaseholders get value for money.
Responsibilities & Qualifications
- Significant and recent leaseholder and rent experience within a social housing environment at management level.
- Provide operational expertise and advice for the delivery of the Leaseholder and Rent service, delivering exemplary services in compliance with relevant regulation and legislation including reporting.
- Experience of managing complex cases in relation to leaseholder policies.
- A commitment to delivering excellent customer service.
What We Offer
When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment that empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We balance hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards to quiz nights and rounders in the park. We use Viva Engage to keep you connected. We are conveniently located close to Oxted Station and have on‑site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working, flexi‑time, payment of a professional subscription and a discounted health scheme.
Diversity Statement
At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion are at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Application Process
If this sounds like your kind of challenge, please read our role profile and specification, or for an informal discussion about the role, please e‑mail Mel Davis at mel.davis@tandridge.gov.uk.
Leaseholder and Service Charge Manager employer: Tandridge District Council
Contact Detail:
Tandridge District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leaseholder and Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Tandridge District Council and their values. Show us how your experience aligns with their mission to make a positive impact on residents' lives. Tailor your answers to reflect their commitment to excellent customer service.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past work where you’ve tackled complex leaseholder issues. We want to see how you can bring that expertise to the table and ensure compliance with relevant legislation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly, supportive One Team culture.
We think you need these skills to ace Leaseholder and Service Charge Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leaseholder and Service Charge Manager role. Highlight your relevant experience in social housing and showcase how your skills align with the job description. We want to see how you can make a positive impact on residents' lives!
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your ability to convey complex information clearly. Use examples from your past experiences where you've successfully communicated with tenants or managed complex cases. We love seeing those real-life stories!
Highlight Problem-Solving Abilities: This role requires strong problem-solving skills, so be sure to include specific instances where you've tackled challenges in leaseholder policies or service charge planning. We’re all about finding solutions, so show us how you’ve done it before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity to join our friendly team!
How to prepare for a job interview at Tandridge District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of leaseholder policies and service charge regulations. Familiarise yourself with the latest legislation and be ready to discuss how you've applied this in your previous roles.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated complex information to tenants or leaseholders. Think about times when you resolved issues through clear dialogue.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled complex cases in a social housing environment. Highlight your approach to problem-solving and how it led to positive outcomes for residents.
✨Emphasise Customer Service Commitment
This role requires a strong commitment to customer service. Prepare to discuss how you've gone above and beyond to ensure tenant satisfaction and how you measure success in delivering exemplary services.
