At a Glance
- Tasks: Help residents find homes and support those facing homelessness with practical solutions.
- Company: Join a local government committed to community welfare and inclusivity.
- Benefits: Enjoy flexible working, a pension scheme, and health discounts.
- Other info: Work in a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing allocations and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Housing Allocations Officer to help deliver a high-quality housing allocations and homeless prevention service. This role is key to supporting residents who need help with housing, making sure homes are let fairly, efficiently and in line with the Council's housing allocations policy and legal duties. You will work closely with applicants, tenants, colleagues and partner organisations to make sure people receive the right advice and outcomes at the right time. You will also support the smooth running of the allocations process and help improve how the service works.
Responsibilities
- Assess housing register and transfer applications in line with Council policy and housing law
- Interview applicants to understand their housing needs, including home visits where needed
- Arrange medical assessments and gather supporting information
- Allocate council homes and nomination opportunities fairly and efficiently
- Support homeless households when needed and help achieve permanent housing within target times
Qualifications and experience
- Experience of housing allocations work in a local authority or registered provider
- Ability to explain policies and decisions clearly to customers and partners
- Strong customer service skills and a calm, practical approach to problem solving
- Good written skills for reports and correspondence
- Confidence using databases, Microsoft Office and customer record systems
- Ability to plan and prioritise work, especially under pressure
- Understanding of equality, diversity and data protection
- Strong partnership-working skills, including engagement with external agencies
Benefits
- Local Government Pension Scheme membership and contributions
- Flexible working: up to three days a week working from home, flexi-time
- Payment of a relevant professional subscription
- Discounted health scheme
- Convenient location near Oxted Station with on-site parking available
We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council's culture and services.
Housing Allocations Specialist - Flexible, Impactful Local Govt employer: Tandridge District Council
Tandridge District Council is an excellent employer, offering a supportive and inclusive work environment where employees can make a meaningful impact on the community. With flexible working arrangements, a commitment to professional development, and a strong focus on equality and diversity, staff are empowered to thrive both personally and professionally. Located conveniently near Oxted Station, the Council provides a range of benefits including membership in the Local Government Pension Scheme and a discounted health scheme, making it an attractive place for those seeking rewarding employment in local government.
Contact Details:
Tandridge District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Specialist - Flexible, Impactful Local Govt
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing policies and local government practices. We suggest practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've helped others in previous roles, especially in challenging situations. This will highlight your calm and practical approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Allocations Specialist - Flexible, Impactful Local Govt
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Housing Allocations Specialist. We want to see how you can contribute to delivering a high-quality housing service, so don’t hold back on showcasing relevant skills and experiences!
Showcase Your Customer Service Skills:Since this role involves working closely with applicants and tenants, it’s crucial to demonstrate your strong customer service skills. Share examples of how you've effectively communicated and resolved issues in previous roles – we love a good story!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Tandridge District Council
✨Know Your Stuff
Make sure you understand the housing allocations policy and legal duties relevant to the role. Brush up on local government practices and be ready to discuss how you would apply these in real-life scenarios.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about times when you've successfully resolved issues or provided support to clients, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Use specific examples where you’ve had to assess needs and make decisions under pressure, showcasing your calm and practical approach.
✨Engage with Partnership Working
Highlight your experience in working with external agencies and partners. Prepare to discuss how you’ve collaborated effectively in the past to achieve positive outcomes for clients.
