At a Glance
- Tasks: Help residents find safe homes and support the housing allocations process.
- Company: Tandridge District Council, dedicated to community welfare and inclusivity.
- Benefits: Flexible working, pension contributions, professional development, and a supportive team culture.
- Other info: Join a collaborative environment with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing allocations and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about helping residents access safe, secure homes? Do you thrive in a role where every day brings the opportunity to make a genuine difference? We are looking for a Housing Allocations Officer to help deliver a high‑quality housing allocations and homeless prevention service. This role is key to supporting residents who need help with housing, making sure homes are let fairly, efficiently and in line with the Council’s housing allocations policy and legal duties. You will work closely with applicants, tenants, colleagues and partner organisations to make sure people receive the right advice and outcomes at the right time. You will also support the smooth running of the allocations process and help improve how the service works.
About the role
- Assess housing register and transfer applications in line with Council policy and housing law
- Interview applicants to understand their housing needs, including home visits where needed
- Arrange medical assessments and gather supporting information
- Allocate council homes and nomination opportunities fairly and efficiently
- Support homeless households when needed and help achieve permanent housing within target times
Who we’re looking for
- Experience of housing allocations work in a local authority or registered provider
- Ability to explain policies and decisions clearly to customers and partners
- Strong customer service skills and a calm, practical approach to problem solving
- Good written skills for reports and correspondence
- Confidence using databases, Microsoft Office and customer record systems
- Ability to plan and prioritise work, especially under pressure
- Understanding of equality, diversity and data protection
- Strong partnership‑working skills, including engagement with external agencies
What we offer
When you join us, your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We use Viva Engage to keep you connected and engaged and we hold regular face‑to‑face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on‑site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi‑time, payment of a relevant professional subscription and access to a discounted health scheme.
Diversity statement
At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Housing Allocations Officer (9 Month Fixed Term Contract) employer: Tandridge District Council
Tandridge District Council is an exceptional employer dedicated to fostering a collaborative and innovative work environment where your contributions truly matter. With a strong focus on employee development, flexible working options, and a supportive culture, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits including a Local Government Pension Scheme and access to a discounted health scheme. Located conveniently near Oxted Station, we prioritise inclusivity and diversity, ensuring that all employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Officer (9 Month Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Tandridge District Council and understanding their housing allocations policies. Show us that you're not just passionate about helping residents but also knowledgeable about the specific challenges they face.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might encounter as a Housing Allocations Officer. This will help you stay calm and collected during real-life situations and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of our team at Tandridge District Council.
We think you need these skills to ace Housing Allocations Officer (9 Month Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping residents find safe and secure homes. Share any relevant experiences or motivations that drive you to make a difference in the housing sector.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Allocations Officer. Use keywords from the job description to show that you understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate good written skills, so ensure your reports and correspondence are clear, especially when explaining policies and decisions.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to easily track your application status.
How to prepare for a job interview at Tandridge District Council
✨Know Your Stuff
Make sure you understand the housing allocations policy and legal duties relevant to the role. Brush up on local authority practices and be ready to discuss how you would apply these in real-life scenarios.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about times when you've successfully resolved issues or provided support to clients, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Use specific examples where you’ve had to plan and prioritise work under pressure, particularly in a housing context.
✨Engage with the Team Spirit
Familiarise yourself with Tandridge District Council's values and culture. Show enthusiasm for collaboration and partnership working, and be prepared to discuss how you can contribute to their One Team culture.
