At a Glance
- Tasks: Help residents find homes and support those facing homelessness with practical solutions.
- Company: Join Tandridge District Council, committed to community welfare and inclusivity.
- Benefits: Enjoy flexible working, a local government pension, and discounted health schemes.
- Other info: Work in a dynamic team with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing allocations and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Housing Allocations Officer to help deliver a high‑quality housing allocations and homeless prevention service. This role is key to supporting residents who need help with housing, making sure homes are let fairly, efficiently and in line with the Council's housing allocations policy and legal duties. You will work closely with applicants, tenants, colleagues and partner organisations to make sure people receive the right advice and outcomes at the right time. You will also support the smooth running of the allocations process and help improve how the service works.
Responsibilities
- Assess housing register and transfer applications in line with Council policy and housing law
- Interview applicants to understand their housing needs, including home visits where needed
- Arrange medical assessments and gather supporting information
- Allocate council homes and nomination opportunities fairly and efficiently
- Support homeless households when needed and help achieve permanent housing within target times
Qualifications and experience
- Experience of housing allocations work in a local authority or registered provider
- Ability to explain policies and decisions clearly to customers and partners
- Strong customer service skills and a calm, practical approach to problem solving
- Good written skills for reports and correspondence
- Confidence using databases, Microsoft Office and customer record systems
- Ability to plan and prioritise work, especially under pressure
- Understanding of equality, diversity and data protection
- Strong partnership‑working skills, including engagement with external agencies
Benefits
- Local Government Pension Scheme membership and contributions
- Flexible working: up to three days a week working from home, flexi-time
- Payment of a relevant professional subscription
- Discounted health scheme
- Convenient location near Oxted Station with on‑site parking available
We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council's culture and services.
Housing Allocations Officer employer: Tandridge District Council
Tandridge District Council is an excellent employer, offering a supportive and inclusive work environment for the Housing Allocations Officer role. With flexible working arrangements, a commitment to employee development, and a strong focus on community welfare, staff can thrive while making a meaningful impact in residents' lives. The convenient location near Oxted Station and the benefits of the Local Government Pension Scheme further enhance the appeal of joining our dedicated team.
Contact Details:
Tandridge District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's housing allocations policy and recent initiatives. Show us that you’re not just interested in the role but also passionate about making a difference in the community.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Housing Allocations Officer. This will help you stay calm and collected during real interviews, showcasing your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Allocations Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Allocations Officer role. We want to see how you can contribute to delivering a high-quality housing service, so don’t hold back on showcasing your relevant skills!
Showcase Your Customer Service Skills:Since this role involves working closely with applicants and tenants, it’s crucial to demonstrate your strong customer service skills. Share examples of how you've effectively communicated and resolved issues in the past – we love a good story!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read, so make sure your thoughts flow logically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Tandridge District Council
✨Know Your Housing Policies
Familiarise yourself with the Council's housing allocations policy and relevant housing laws. This will not only help you answer questions confidently but also demonstrate your commitment to understanding the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your calm, practical approach to problem-solving, as this is crucial for a Housing Allocations Officer who needs to support residents effectively.
✨Practice Your Interview Techniques
Conduct mock interviews with a friend or family member. Focus on articulating your experience in housing allocations and your ability to explain policies clearly. This will help you feel more at ease during the actual interview.
✨Demonstrate Partnership Working
Think of instances where you've collaborated with external agencies or partners. Be ready to discuss how you can engage with various stakeholders to improve the housing allocations process and support homeless households.
