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For Companies At a Glance
- Tasks: Manage customer success processes, support teams, and roll out new tools effectively.
- Company: Join T&P m, a leading creative and media agency backed by WPP and GroupM.
- Benefits: Enjoy flexible working with a 2-day job share and opportunities for growth.
- Why this job: Be part of a culture that values creativity, innovation, and community impact.
- Qualifications: Strong project management skills and excellent communication abilities are essential.
- Other info: We celebrate diversity and foster an inclusive environment for all employees.
The predicted salary is between 48000 - 72000 £ per year.
Location: London, UK
Reporting to: Global Head of Customer Success
Who Are We?
T&P m is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The &Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally.
The Role
T&Pm connects talent & technology to fuel brand growth. Inherent to this proposition is understanding people and how they engage with platforms, products and tools in order to have strong, meaningful and impactful relationships with our clients. As such, this role has four key goals:
- Manage the process for rolling out new tools, creating training for our people and supporting them afterwards.
- Create the system for feedback collection and sharing - work with Global Head and Manager to ensure weekly feedback is taken, recorded and managed; consider a monthly topic for inquiry that we can report on internally.
- Manage the Customer Success Manager: To deliver &OS deliverables across internal, client and pitch workspaces. To maintain the Product Support inbox. To report on &OS and Creative Studio metrics.
Key Responsibilities
We exist to ensure our employees - globally - are treated as customers and help them to achieve their goals with a detailed understanding of our platforms, products and tools. This role and the Customer Success Team exist across:
- Support the Head of to drive the simplification of our systems and tools landscape.
- Lead in the creation of a process for rolling out new tools, including training our people and supporting them afterwards.
- Ensure our &OS is a distribution point for data, tools and tech.
- Develop training materials and conduct training for all tools we roll out.
- In UAT: This is about finding the right users to trial the product and work with them to understand if and how the NPD is meeting their needs.
- In Deployment: This is about building the educational materials and communications plans for sending the products into the agency.
- Launched: This is about doing the do - Delivering the Comms Plan and educating our teams.
- Create communities around each product/product launch to help people learn from one another.
- Manage the manager to maintain productsupport customer support feedback, and monthly reporting.
- Develop and maintain the system to collect feedback from people.
- Conduct weekly sessions with people across the business - around the world, across practices and across clients to get a sense for what is working, what could be improved, and what needs removing and rethinking.
Skills and Experience
- A strong project manager who oversees complex processes end to end, including financial, technical and organisational dependencies.
- Able to influence and coordinate peers from diverse parts of the business.
- Communicates effectively with a variety of stakeholders, including Product Leads, Vendors, designers, marketers, and senior leadership.
- Able to articulate the vision for the product, as well as the rationale behind their decisions.
- Identifies and solves problems quickly and effectively.
- Leads and motivates teams.
- Able to set clear goals, delegate tasks, and provide feedback.
- Has strong user empathy, including understanding their needs and wants, and communicating the feedback in the right channels.
- Pays attention to detail: making sure that the product is well-designed, well-tested, and free of bugs.
- Must be an excellent communicator, a natural people person.
- Technical aptitude and ability to learn software tools & solutions is essential.
- Writing skills highly desirable.
- Experience in supervising others highly desirable.
T&Pm is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Media Planning, Implementation & Activation London employer: Tandpgroup
Contact Detail:
Tandpgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Media Planning, Implementation & Activation London
✨Tip Number 1
Familiarise yourself with the latest tools and technologies in media planning and customer success. Understanding how these tools work will not only help you in the role but also show your potential employers that you're proactive and knowledgeable.
✨Tip Number 2
Network with professionals in the media and customer success fields. Attend industry events or join relevant online communities to connect with people who can provide insights and potentially refer you to opportunities at T&Pm.
✨Tip Number 3
Demonstrate your project management skills by discussing past experiences where you've successfully managed complex processes. Be ready to share specific examples of how you coordinated teams and influenced stakeholders.
✨Tip Number 4
Showcase your communication skills during interviews. Practice articulating your thoughts clearly and confidently, as effective communication is key in this role. Consider preparing a few scenarios where you effectively communicated with diverse stakeholders.
We think you need these skills to ace Media Planning, Implementation & Activation London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in media planning, implementation, and customer success. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with T&P m's focus on creativity and technology, and explain how you can contribute to their goals.
Showcase Your Project Management Skills: In your application, emphasise your project management experience. Provide examples of how you've successfully overseen complex processes and collaborated with diverse teams, as these skills are crucial for the role.
Highlight Communication Abilities: Since effective communication is key in this role, include examples of how you've communicated with various stakeholders. This could be through leading training sessions, managing feedback, or articulating product visions.
How to prepare for a job interview at Tandpgroup
✨Understand the Company Culture
Before your interview, take some time to research T&P m's culture and values. They emphasise a 'help' culture and community building, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Project Management Skills
As a strong project manager is essential for this role, come equipped with examples of complex processes you've overseen. Highlight your ability to manage financial, technical, and organisational dependencies effectively.
✨Demonstrate User Empathy
This role requires a strong understanding of user needs. Be ready to share experiences where you've identified and solved user problems, and how you communicated feedback to improve products or services.
✨Prepare for Stakeholder Communication
Effective communication with various stakeholders is key. Think of instances where you've successfully influenced peers or coordinated teams across different departments, and be prepared to discuss these during your interview.
