At a Glance
- Tasks: Lead a dynamic team and ensure customers have an amazing shopping experience.
- Company: Join a passionate outdoor retail team dedicated to adventure and sustainability.
- Benefits: Enjoy competitive salary, generous discounts, and extensive training opportunities.
- Other info: Supportive environment with great career growth and wellbeing resources.
- Why this job: Make a real impact while helping others find the right gear for their adventures.
- Qualifications: Experience in retail management and a passion for customer service.
Lead with purpose. Grow with us. Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome? We’re looking for an Assistant Store Manager to help lead one of our busy stores.
In this role you will:
- Help with the day-to-day running of the store
- Encourage your team to give expert service
- Take charge when the Store Manager is away
- Work 40 hours per week
- Enjoy great benefits including staff discounts and regular development opportunities
About us
We believe life is better when it’s spent outdoors. Whether it’s hiking, running or just enjoying fresh air, being outside helps us feel connected and refreshed. Behind every great adventure is the right gear, and behind that, a passionate team. As an Assistant Store Manager you’ll contribute to leading that team. You’ll help to make the store a friendly place where customers can get expert advice and the right equipment for their adventures.
We’re part of the Cotswold Outdoor Group which includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, helpful advice and care about protecting the planet. Whether you’re moving up in your career or building your leadership skills, we’ll support you with training and chances to grow — so you can help create great experiences for customers and your team.
What you’ll be doing
Working in partnership with your Store Manager, you’ll support your team to give every customer a great experience. In this role you’ll:
- Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety
- Lead by example, motivating your team to deliver expert service and hit performance targets
- Help create an inclusive, welcoming environment where every customer feels valued
- Step up to lead the team in the Store Manager’s absence
- Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in
What we’re looking for
We’re looking for someone who’s confident leading a team, enjoys helping others and understands how a store runs behind the scenes. You’ll enjoy this role if you:
- Have experience as an Assistant Store Manager and know how to get the best from a team
- Take pride in delivering outstanding customer service and helping people find the right products
- Understand the key parts of store operations, from stock and safety to visual standards
- Value being part of a supportive team that works together to bring out the best in each other
What you’ll get from us
We know that to lead well, you need to feel supported. As an Assistant Store Manager you’ll be trusted to make an impact and we’ll make sure you’re rewarded for it. Here’s what’s on offer:
- Starting salary of £28500 - £29500, plus a yearly bonus of up to £2,000
- 40-60% discount on top outdoor brands across our stores
- 33 days holiday with the option to buy more
- Ongoing training and development, including leadership support and expert sessions from leading brands
- Free, confidential wellbeing support whenever you need it
- Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform
Assistant Store Manager in Leeds employer: Tandem Talent
Join a passionate team dedicated to enhancing outdoor experiences as an Assistant Store Manager. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside competitive benefits such as generous staff discounts and wellbeing support. Our inclusive work culture fosters collaboration and encourages you to lead with purpose, making it an ideal environment for those looking to thrive in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tandem Talent, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tandem Talent!
We think you need these skills to ace Assistant Store Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tandem Talent, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tandem Talent and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tandem Talent that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tandem Talent
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
