Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and guidance to internal customers.
- Company: Join Foster + Partners, a global leader in sustainable architecture and design.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a creative team that values sustainability and innovation.
- Qualifications: No specific experience required; just a passion for tech and customer service.
- Other info: Work in a vibrant office located in Battersea, London.
The predicted salary is between 30000 - 42000 £ per year.
Foster + Partners IT Service Desk Analyst London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services Responsibilities : • Provide excellent IT support to all Foster + Partners staff • Provide 1st level technical support and advice • To contribute, or otherwise assist, as required Incident, Problem and Service Request Management • Respond to and process incidents and service requests • Effective handling of complaints and escalations • Monitor and take ownership of incidents to resolution, providing regular customer updates and follow up after resolution • Liaise closely with other IT teams on incidents requiring multiple discipline involvement Technical • Installing F+P approved software onto user’s machines • Promote and follow established procedures • Active Directory and Exchange User Management • Provide Remote User and Site support • Provide Microsoft Outlook email client support • Configure Foster + Partners provided mobile devices
IT Service Desk Analyst employer: Tandem Talent Ltd
Contact Detail:
Tandem Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific IT tools and software that Foster + Partners uses. This includes understanding Active Directory, Exchange, and Microsoft Outlook, as well as any other software mentioned in the job description. Being knowledgeable about these tools will help you stand out during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. Since this position requires a high standard of customer service, showcasing your ability to manage complaints and escalations effectively will be crucial.
✨Tip Number 3
Research Foster + Partners' approach to sustainability and how it integrates into their IT services. Showing that you understand and value their commitment to sustainability can set you apart as a candidate who aligns with their company culture.
✨Tip Number 4
Prepare to discuss your experience with incident and service request management. Be ready to explain how you've monitored and resolved incidents in the past, as well as how you keep customers updated throughout the process. This will demonstrate your proactive approach to IT support.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Desk Analyst position at Foster + Partners. Understand the key responsibilities and required skills, especially the emphasis on customer service and technical support.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, customer service, and any specific technical skills mentioned in the job description, such as Active Directory or Microsoft Outlook support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle incidents and service requests effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Tandem Talent Ltd
✨Showcase Your Customer Service Skills
Since the role demands a very high standard of customer service, be prepared to share specific examples from your past experiences where you provided excellent support. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Technical Knowledge
Familiarize yourself with the technologies mentioned in the job description, such as Active Directory, Exchange, and Microsoft Outlook. Be ready to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Practice articulating your thought process when troubleshooting issues and how you would communicate updates to customers.
✨Emphasize Team Collaboration
The role involves liaising closely with other IT teams. Share examples of how you've successfully collaborated with colleagues in the past to resolve complex issues, demonstrating your ability to work effectively in a team environment.
