Join us on the journey
This is a hybrid role with a minimum of three days in the office per week.
At Cotswold Outdoor Group, the outdoors isn’t just where we work, it’s who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them.
We’re looking for a Ecommerce Content & Optimisation Executive to join us on that journey. This role is about more than just day-to-day responsibilities, it’s about shaping how we inspire our customers, support our stores, and grow our community of adventurers.
We’ve officially made the move to our new office in the heart of Swindon and couldn’t be more excited. Our brand-new sustainable office at 1 Newbridge Square puts us right next to the train station and the new bus boulevard, making it easier than ever to connect. This move marks an exciting new chapter in our journey, and our new space has been designed with the future in mind – supporting collaboration, wellbeing, and our commitment to working more sustainably.
About us
We believe life’s better when it’s lived outdoors. From hiking and wild swimming to simply stepping away from the screen, nature helps us feel alive.
At our head office, every role helps make those adventures possible. Whether it’s shaping our systems, supporting our teams or driving key initiatives, you’ll play a vital part in helping people get outside and explore more.
We’re part of the Cotswold Outdoor Group, including Runners Need and Snow + Rock, offering trusted brands, expert advice, and a commitment to protecting the planet.
Whether it’s your first step or your next move, you’ll find opportunities to learn, grow, and be part of something bigger.
What you’ll be doing
- Build and publish engaging onsite content across homepages, landing pages, navigation and campaign pages using Adobe Experience Manager (AEM).
- Support the planning and delivery of seasonal campaigns, promotions and key trading events.
- Help create personalised customer experiences by delivering targeted content through Bloomreach.
- Analyse customer behaviour and content performance using tools such as Adobe Analytics and Contentsquare.
- Identify opportunities to improve the customer journey through testing, optimisation and insight-led recommendations.
- Take ownership of assigned A/B tests, reporting on results and helping to implement improvements.
- Support the delivery of Retail Media campaigns, ensuring placements are accurate, effective and customer-focused.
- Collaborate with a wide range of stakeholders to ensure content is delivered accurately and on time.
- Share insights, ideas and best practices to support continuous improvement across the Ecommerce team.
- Develop your expertise in ecommerce optimisation, personalisation and customer experience.
We’re looking for someone who
- Has experience in ecommerce, digital content, online retail or a similar environment.
- Enjoys working with both creative content and data-driven insights.
- Has experience using a CMS, ideally Adobe Experience Manager (AEM), or is confident learning new systems quickly.
- Is naturally curious about customer behaviour and passionate about delivering great online experiences.
- Has strong attention to detail and excellent organisational skills.
- Can manage multiple priorities while maintaining a high standard of work.
- Is a confident communicator who enjoys building relationships and working collaboratively.
- Takes ownership, shows initiative and is eager to learn and develop new skills.
- Has an interest in ecommerce, optimisation, personalisation and digital trends.
- Brings a positive, proactive attitude and enjoys solving problems.
What you’ll get from us
Joining our team means more than just getting paid a salary, it’s about being part of a workplace that values you, your growth and your wellbeing.
You’ll enjoy:
- Starting salary of £26000 - £28000 with a yearly bonus of up to £1,530
- Hybrid working options to support your work-life balance
- Holiday Buying Scheme - contract dependant
- Electric Vehicle Salary Sacrifice scheme - dependent on meeting eligibility
- Volunteer day with a charity of your choice
- 33 days holiday allowing you to recharge and explore the outdoors
- Staff discounts of 40-60% across our full range of outdoor brands
- Savings on everyday essentials including groceries, travel, fitness, and entertainment through our perks hub
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Content & Optimisation Executive in Swindon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tandem Talent Ltd Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tandem Talent Ltd Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tandem Talent Ltd Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tandem Talent Ltd Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tandem Talent Ltd Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tandem Talent Ltd Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
