At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service operations efficiently.
- Company: Dynamic company in Northampton with a focus on customer satisfaction.
- Benefits: Competitive salary of £50K, company car, and opportunities for growth.
- Other info: Join a supportive environment with excellent career advancement potential.
- Why this job: Make a real impact by enhancing customer relationships and driving service revenue.
- Qualifications: Strong communication skills, mechanical knowledge, and team leadership experience.
- ROLE: Service Manager
- HOURS OF WORK: Days
- BASIC SALARY: £50K per annum plus company car
Role Overview
As Service Manager you will deliver an exceptional level of customer service through effective co-ordination of Service Engineers and other resources, ensuring that all jobs are completed in a very efficient and timely manner.
To utilise your mechanical knowledge and experience to effectively allocate Engineers with consideration to their competence levels and experience.
To proactively manage and progress repairs using the resources available to you and engaging the services of specialists, where required.
Engage regularly with customers, both existing, dormant and or new and develop a relationship with the view of building the service revenue stream.
To pursue all departmental revenue opportunities and manage the company’s health and safety requirements.
Your responsibilities as a Service Manager
- Manage and work in accordance with departmental Health, Safety,
- Environmental and quality aspects in-line with company policy & UK Law
- Deal professionally and timely regarding all departmental performance concerns and identify development opportunities
- Maximise revenue opportunities on all work streams by using all available resources
- Proactively visit customers to either generate work or deal with enquiries or complaints
- Produce weekly performance KPI’s for the department
- Monitor, review, and report monthly financial performance
- Attend monthly company management meetings, attend, as required, manufacturers service meetings
- Distribute work to departmental resources according to priority
- Manage the service admin team and ensure they follow company procedures and expectations
- Ensure all purchase and sales invoices are dealt with in a timely manner
- Manage all engineers
- Ensure engineers utilisation is kept to a high level
- Follow Company processes and to escalate any situation that is beyond your line of authority
- Work collaboratively with all internal departments & stakeholders
To be successful as a Service Manager you will have
- Excellent communication and negotiation skills.
- The ability to make decisions without recourse to others.
- Problem solving skills, including priority setting
- The ability to work as a team member, whilst maintaining independence
- The ability to promote and maintain healthy working relationships
- Business, commercial, financial & customer focus
- Good telephone manner and customer service skills.
- High level of understanding of mechanics and associated terminology
- Strong sense of ownership and enthusiastic work ethic
- Commercial awareness, including Profit & Loss
- PC literate, including Dealer Management Systems
If you have the relevant experience our client is looking for in this Service Manager role, we would like to hear from you.
Upload your CV online or send an email requesting a call for more information.
Tandem Recruitment is an employment consultancy working on behalf of our client
Service Manager in Spratton employer: Tandem Recruitment Group
As a Service Manager in Northampton, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. The company fosters a collaborative culture, offering competitive benefits including a generous salary and company car, while providing ample opportunities for professional growth and skill enhancement. Join a team that values your mechanical expertise and encourages proactive engagement with customers to drive service revenue.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Spratton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tandem Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tandem Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager in Spratton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tandem Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Tandem Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tandem Recruitment Group!
How to prepare for a job interview at Tandem Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
