At a Glance
- Tasks: Manage customer orders and provide top-notch account support in a dynamic team.
- Company: Join a friendly and hardworking team in Wellingborough.
- Benefits: Full training, career progression, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Develop essential customer service skills while making a real impact on client satisfaction.
- Qualifications: Strong customer focus and good administration skills; previous experience preferred.
The predicted salary is between 22950 - 28050 £ per year.
Location: Wellingborough
Hours: Monday to Friday, 8.30am - 5.30pm, site based.
We are looking for an Internal Account Manager to be based in Wellingborough, working at the heart of our internal customer service and account management team. This role sits at the centre of the order journey raising and processing customer orders, managing allocated accounts, and working seamlessly with colleagues across the business. You will be the day-to-day point of contact for a portfolio of accounts, making sure every order moves smoothly from enquiry through to delivery. We operate in a fast-paced environment, so you must be able to work well within a team and on your own initiative to meet our customers' requirements. You will use our purpose-built, user-friendly management system to manage orders and account data, with full training provided. For the right candidate, this role offers a fantastic opportunity to develop a broad understanding of our business operations and build strong customer service and account management skills, with genuine career progression on offer. Our office team is friendly and hardworking, with a wealth of experience and knowledge to share, and we always aim to promote excellent teamwork and support for one another.
Key Responsibilities
- Order Raising & Processing
- Handle and refer incoming customer enquiries by phone and email.
- Process incoming orders accurately and efficiently.
- Manage order data using our internal management system (full training provided).
- Coordinate any customer-requested changes with the relevant internal departments.
- Track and monitor customer deliveries, keeping customers updated at every stage.
- Prepare and send relevant samples or supporting materials to customers.
- Internal Account Management
- Support the internal team to keep customer orders and projects on track.
- Assist with new product or service introductions where required.
- Work with other departments to help deliver customer presentations when needed.
- Manage projects through to agreed deadlines and ensure timely completion.
Skills & Requirements
- A strong customer focus, with proven account management and customer interaction skills.
- Good telephone manner.
- Excellent administration skills, including Microsoft Word and Excel.
- A motivated and conscientious work ethic.
- A proactive, problem-solving approach.
- Ability to manage multiple priorities and see projects through to controlled deadlines.
- Previous customer service or account management experience is preferable.
Internal Account Manager in Wellingborough employer: Tandem Recruitment Group Ltd
Join a dynamic team in Wellingborough as an Estimating Manager, where you will play a pivotal role in shaping the future of our business through strategic estimating and tendering activities. Enjoy a flexible hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development in a supportive environment. With a focus on collaboration and innovation, this position offers the chance to influence high-value projects while working closely with key stakeholders across the organisation.
Contact Details:
Tandem Recruitment Group Ltd Recruitment Team
