At a Glance
- Tasks: Manage customer orders and ensure smooth delivery while supporting the internal team.
- Company: Join a friendly and hardworking team in Wellingborough.
- Benefits: Full training, career progression, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for teamwork and personal growth.
- Why this job: Develop valuable account management skills and make a real impact on customer satisfaction.
- Qualifications: Strong customer focus and good administration skills; previous experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Role: Internal Account Manager
Hours: Monday to Friday, 8.30am
5.30pm site based.
We are looking for an Internal Account Manager to be based in Wellingborough, working at the heart of our internal customer service and account management team.
This role sits at the centre of the order journey
raising and processing customer orders, managing allocated accounts, and working seamlessly with colleagues across the business.
Youll be the day-to-day point of contact for a portfolio of accounts, making sure every order moves smoothly from enquiry through to delivery.
We operate in a fast-paced environment, so you must be able to work well within a team and on your own initiative to meet our customers requirements.
Youll use our purpose-built, user-friendly management system to manage orders and account data, with full training provided.
For the right candidate, this role offers a fantastic opportunity to develop a broad understanding of our business operations and build strong customer service and account management skills, with genuine career progression on offer.
Our office team is friendly and hardworking, with a wealth of experience and knowledge to share, and we always aim to promote excellent teamwork and support for one another.
Key Responsibilities Order Raising & Processing
Handle and refer incoming customer enquiries by phone and email.
Process incoming orders accurately and efficiently.
Manage order data using our internal management system (full training provided).
Coordinate any customer-requested changes with the relevant internal departments.
Track and monitor customer deliveries, keeping customers updated at every stage.
Prepare and send relevant samples or supporting materials to customers.
Internal Account Management
Support the internal team to keep customer orders and projects on track.
Assist with new product or service introductions where required.
Work with other departments to help deliver customer presentations when needed.
Manage projects through to agreed deadlines and ensure timely completion.
Skills & Requirements
A strong customer focus, with proven account management and customer interaction skills.
Good telephone manner.
Excellent administration skills, including Microsoft Word and Excel.
A motivated and conscientious work ethic.
A proactive, problem-solving approach.
Ability to manage multiple priorities and see projects through to controlled deadlines.
Previous customer service or account management experience is preferable.
Tandem Recruitment Group is an agency working on behalf of our client.
If you feel as though you have the relevant skills and would like to be considered please apply for the role below.
TPBN1_UKTJ
Internal Account Manager in Northampton employer: Tandem Recruitment Group Ltd
Join a dynamic manufacturing team in Daventry as a Welder Fabricator, where your skills will be valued and nurtured. Our company fosters a supportive work culture that prioritises employee growth, offering ongoing training and development opportunities. With competitive pay and a commitment to quality craftsmanship, we provide a rewarding environment for those looking to make a meaningful impact in their careers.
Contact Details:
Tandem Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tandem Recruitment Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tandem Recruitment Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tandem Recruitment Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Tandem Recruitment Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tandem Recruitment Group Ltd!
How to prepare for a job interview at Tandem Recruitment Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
