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- Tasks: Welcome service users, manage appointments, and provide information in a friendly manner.
- Company: Join a cutting-edge healthcare clinic in Ipswich, dedicated to excellent patient care.
- Benefits: Enjoy flexible hours, competitive pay, and potential for a permanent position.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Previous reception experience and strong IT skills are essential; confidentiality is key.
- Other info: Flexible working hours available, including evenings and Saturdays.
Receptionist required (flexible hours) for ongoing temporary contract with our client based in a brand new, state of the art healthcare clinic situated in Ipswich. Providing reception, administrative and clerical support to the wider team. Main duties and responsibilities will include:
- Welcoming and receiving service users into the clinic
- Dealing with telephone and face to face enquiries in a professional and empathetic manner
- Making, changing and updating appointments for service users
- Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding
- Providing advice and information to service users ensuring that leaflets and all information presented is current
- Work collaboratively with the team, senior leaders and wider colleagues to maintain the effective running of the clinic
The successful candidate will have previous reception experience, ideally within healthcare or similar environment, together with strong IT skills and the ability to maintain a high degree of confidentiality. Standard hours are 8.30am-5pm Monday to Friday; however, there is flexibility to work 9.30am-2.30pm or hours that include evenings and Saturdays. Hourly rate £12.31 per hour. Basic DBS required. There is a good chance of the role becoming permanent for the right person.
Receptionist employer: Tandem Personnel
Contact Detail:
Tandem Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially NHS services. Understanding common queries and concerns service users may have will help you respond effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios with a friend can prepare you for the empathetic approach needed in this role.
✨Tip Number 3
Research the specific clinic and its services. Knowing their offerings and any recent news can demonstrate your genuine interest and commitment to the role during discussions.
✨Tip Number 4
Network with current or former receptionists in healthcare settings. They can provide insights into the role and share tips on what employers are looking for, giving you an edge in your application.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant reception experience, especially in healthcare settings. Emphasise your IT skills and any previous roles where you maintained confidentiality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and professionalism. Mention specific examples of how you've handled enquiries or provided support in past roles, particularly in challenging situations.
Highlight Flexibility: Since the role offers flexible hours, mention your availability clearly. If you can work evenings or weekends, make sure to state this in your application to show your willingness to adapt.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Tandem Personnel
✨Showcase Your Empathy
As a receptionist in a healthcare setting, demonstrating empathy is crucial. Prepare examples of how you've handled sensitive situations or difficult enquiries in the past, showing your ability to connect with service users on a personal level.
✨Familiarise Yourself with NHS Procedures
Understanding NHS service user charges and procedures will give you an edge. Brush up on common queries and how to explain them clearly, as this will likely come up during the interview.
✨Highlight Your IT Skills
Since strong IT skills are essential for this role, be ready to discuss your experience with relevant software or systems. If you have specific examples of how you've used technology to improve efficiency, share those!
✨Demonstrate Team Collaboration
The role requires working closely with a team, so be prepared to talk about your experience in collaborative environments. Share instances where you contributed to a team's success or helped resolve conflicts.
