Remote Delivery Manager in Surrey

Build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

We’ve partnered with Accurx, one of the UK’s leading healthcare communication platforms, to roll out our ambient scribe technology to over 200,000 NHS clinicians. Together, we’re transforming how clinical documentation is done — automatically generating high-quality notes in real time so doctors can spend less time on admin and more time with patients. With a pipeline of over 50 pilots across NHS Acute and Community Mental Health Trusts, we’re driving adoption at scale and reshaping the clinician experience across the NHS.

About the role: We’re hiring a junior Delivery Manager to help Tandem scale how we roll out our product in the real world — across the NHS and private healthcare providers. You’ll own the day-to-day delivery of implementations: building clear plans, keeping everyone aligned, unblocking issues fast, and making sure go-lives land smoothly with strong adoption. This job is ideal for somebody early in their career and you’ll work closely with our Medical Operations team and partner across Product, Engineering and Commercial to deliver rollouts that feel effortless for customers — and that genuinely improve how clinicians work.

What you will do:

• Own delivery, end-to-end: run multiple implementations in parallel — keeping timelines, actions and outcomes crystal clear.
• Build rollout plans that actually work: lead structured 60–90 day implementation plans from kickoff through go-live and early adoption, with clear milestones and measurable success criteria.
• Keep stakeholders aligned: bring together customer teams (clinical leads, ops, IT/digital, governance) and internal teams (Medical Ops, Product, Engineering, Commercial) and make sure everyone knows what’s happening, what’s next, and what “good” looks like.
• Run a clean project rhythm: set up weekly check-ins, steerco updates where needed, and crisp status reporting and manage dependencies.
• Spot risk early, unblock fast: identify issues before they become blockers, escalate intelligently, and drive resolution so customers feel supported and confident.
• Make go-lives stick: coordinate readiness across training, comms and support; work with Medical Ops on-site when needed; track adoption in the weeks after launch and drive actions to improve engagement.
• Turn learnings into repeatable playbooks: help us standardise what great delivery looks like — templates, checklists, rollout packs, comms, and best practices that scale.

What you will bring:

• You’ve delivered rollouts before: in Delivery / Project / Implementation / Customer Onboarding roles, owning projects end-to-end.
• You’re great with people and progress: confident working with senior and frontline stakeholders, setting expectations, and keeping momentum through ambiguity.
• You bring structure: you’re comfortable with implementation plans, governance, RAID, dependencies and reporting — and you’re the person who keeps everything moving.
• You understand healthcare environments (ideally): experience in the NHS and/or private healthcare, and a feel for how many stakeholders and constraints exist in real clinical settings.
• You’re calm under pressure: when things change (and they will), you stay focused and practical.
• You communicate clearly: concise updates, strong written docs, and the ability to translate complexity into action.
• You’re happy to travel: frequent trips to customer sites across the UK, with occasional trips to Stockholm.

Nice-to-haves:

• Experience delivering digital health / SaaS implementations in regulated settings.
• Familiarity with NHS governance / IG (e.g., DPIA, DCB standards, DTAC).
• You’ve built playbooks or repeatable delivery processes that helped a team scale.
• You’re curious about AI — not just the tech, but what it takes to implement it responsibly in practice.

Location: We believe the best ideas happen when we’re together. This is a full-time, London-based role where you’ll work closely with the team to collaborate, connect, and build our culture. This role involves extensive travel to NHS and private sector sites across the UK. At times, you may spend extended periods on-site to ensure smooth rollouts. Regular trips to Stockholm to collaborate with the wider team are also part of the role.

Culture at Tandem: At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.