Medical Operations - Primary Care in London

Build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you’re passionate about impact and innovation, we’d love to meet you!

We’ve partnered with Accurx, one of the UK’s leading healthcare communication platforms, to roll out our ambient scribe technology to over 200,000 NHS clinicians. Together, we’re transforming how clinical documentation is done — automatically generating high-quality notes in real time so doctors can spend less time on admin and more time with patients. With a pipeline of over 50 pilots across NHS Acute and Community Mental Health Trusts, we’re driving adoption at scale and reshaping the clinician experience across the NHS.

About the Role: You’ll join Tandem’s Medical Operations team and help bring our AI Medical Assistant into real clinical settings across the UK. This is a high-impact role built for someone with a clinical background in the primary care setting who wants hands-on experience with product implementation, customer-facing work, and AI in healthcare.

You will work closely with the Accurx primary care team to drive adoption of Accurx scribe nationwide. This means leading the full rollout process — from engaging clinicians and delivering training to refining templates and optimising prompts for better accuracy. You’ll also collect product feedback directly from users and work closely with our engineers to continuously improve the product.

What You Will Do:

• Lead deployments: take ownership of rolling out Accurx Scribe, powered by Tandem, across NHS sites nationwide — from clinician onboarding to successful go-lives.
• Travel extensively: this role involves frequent travel to GP sites across the UK to support deployments and work directly with clinicians. There will also be occasional trips to Stockholm to collaborate with the wider team.
• Be on the frontline: run training sessions, shadow clinicians, and provide hands-on support to ensure seamless adoption.
• Drive impact with data: collect usage insights and outcomes to measure effectiveness and demonstrate ROI to NHS stakeholders.
• Shape the product: refine templates, optimise AI prompts, and feed back user insights directly to our engineers to continuously improve Tandem.
• Champion our users: build strong relationships with clinicians, develop champions within Trusts, and showcase success stories through compelling case studies.
• Support growth: assist with live demos, represent Tandem at events, and join commercial conversations alongside senior colleagues.

What You Bring:

• Clinically trained: you ideally are training to be or have completed training as a general practitioner.
• A passion for technology, AI, and its potential to transform healthcare.
• Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams.
• Strong organisational skills and a process-driven mindset.
• Keen to learn and iterate: you’ll receive mentorship, but we want people who have a strong sense of initiative and ownership.
• Willingness to work flexibly, travel to customer sites frequently, and step up during critical moments.

Bonus Points:

• Familiarity with prompting and large language models (LLMs).
• Experience or interest in developing simple templates or documentation for clinicians.
• Exposure to regulatory standards in the UK or EU (e.g. clinical safety, digital health compliance).
• Experience running implementation projects or customer-facing rollouts.

How to Apply: We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 6 stages:

• Screening interview with Talent Acquisition
• Timed simulation exercise - 1h timed take-home exercise simulating the activities of the role e.g. responding to support queries, prompt optimisation and task prioritisation
• First interview with Medical Operations Lead / UK Director
• Test working Day - Join us in the London office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action.
• Final round presentation with our Founding team and UK Director

Culture at Tandem: At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you’re stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.