At a Glance
- Tasks: Deliver virtual training on diabetes management products to patients and healthcare professionals.
- Company: Join Tandem Diabetes Care, a leader in diabetes technology with a mission-driven culture.
- Benefits: Enjoy a competitive salary, bonus, pension, private healthcare, and remote work flexibility.
- Other info: Be part of an inclusive team that values your unique contributions and supports your growth.
- Why this job: Make a real impact in diabetes care while working from home and collaborating with passionate teams.
- Qualifications: Clinical background preferred; experience in diabetes education and virtual training is a plus.
The predicted salary is between 45000 - 55000 £ per year.
GROW WITH US
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience.
We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t: slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery.
But we’re so much more than that.
Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin.
Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.
Learn more at tandemdiabetes. com
A DAY IN THE LIFE
Remote Clinical Product Trainer & Coordinator
This is a Remote Based role.
You can work from home but will need to have access to transport for team meetings.
Salary range £45,000-55,000 + 10% bonus, pension and private health care.
At Tandem Diabetes Care, we're transforming diabetes management through innovative technology that helps people live healthier, more confident lives.
Our mission-driven culture combines innovation, collaboration, and a commitment to improving outcomes for people living with diabetes.
We are looking for a passionate and organised
Remote Clinical Product Trainer & Coordinator to join our growing International Clinical Education team.
This is an exciting opportunity to combine your clinical knowledge, patient education expertise, and organisational skills while supporting healthcare professionals and patients across the UK.
A DAY IN THE LIFE
As a Remote Clinical Product Trainer & Coordinator, you will be responsible for delivering virtual training and education on Tandem diabetes management products to patients, healthcare professionals, and customers.
This role combines clinical education, customer support, and programme coordination.
You will act as a trusted clinical resource, ensuring patients and healthcare professionals have the knowledge and confidence to successfully use Tandem products while coordinating the logistics and administration of Tandem's national remote training platform.
Working remotely, you'll collaborate with healthcare professionals, internal stakeholders, and patients to provide exceptional virtual training experiences and support positive patient outcomes.
- YOU'LL MAKE A DIFFERENCE BY
- Clinical Education & Training
- Delivering virtual product training sessions for patients, healthcare professionals, and customers.
- Providing education on Tandem insulin pump technology and related diabetes management solutions.
- Conducting educational sessions that support safe and effective product use.
- Acting as a clinical resource for patients and healthcare professionals throughout their training journey.
- Supporting ongoing patient education and skills development.
- Remote Training Coordination
- Managing the coordination and logistics of Tandem's national remote training programme.
- Scheduling and organising virtual training sessions efficiently and professionally.
- Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform.
- Ensuring all training activities are completed and documented accurately and compliantly.
- Healthcare Professional Engagement
- Building and maintaining strong professional relationships with healthcare professionals.
- Supporting healthcare providers with education on Tandem products and services.
- Collaborating with healthcare professionals to ensure patients receive a seamless training experience.
- Providing timely and professional responses to clinical training enquiries.
- Clinical Support & Escalations
- Handling clinical escalation calls and supporting the resolution of customer and patient issues.
- Working closely with the Clinical Education Manager for advice on technical and clinical matters.
- Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders.
- Supporting continuous improvement of clinical education programmes and patient services.
- Administration & Compliance
- Maintaining accurate training records and customer interactions within CRM systems.
- Preparing clinical reports and documentation as required.
- Managing assigned company equipment and materials responsibly.
- Ensuring all activities are conducted in accordance with company policies, regulatory requirements, and quality standards.
- Managing expenses in line with corporate guidelines.
You're Awesome At
- Required Qualifications
- Clinical background preferred, including Registered Nurse (RN), Registered Dietitian (RD), or equivalent healthcare qualification.
- Equivalent combination of education and relevant experience will also be considered.
- Professional registration preferred but not essential.
Experience
- Minimum of 2 years' clinical diabetes experience.
- Experience coordinating and delivering diabetes education programmes for patients and healthcare professionals.
- Experience providing virtual or remote education and support is highly desirable.
- Experience working with diabetes technologies is preferred.
- Knowledge, Skills & Abilities
- Ability to build strong relationships with patients, healthcare professionals, and referral sources.
- Strong communication and presentation skills.
- Ability to explain clinical and technical information clearly and confidently to different audiences.
- Customer-focused approach with strong problem-solving skills.
- Ability to remain calm, professional, and adaptable in a changing environment.
- Strong organisational and administrative skills.
- Proficiency with Microsoft Office applications and experience using CRM systems.
- Ability to work independently and effectively from a remote home office environment.
- High levels of self-motivation, accountability, and professionalism.
- Ability to maintain a secure and professional home-working environment.
- Reliable internet connectivity and technical capability to deliver virtual training.
- Fluent spoken and written English.
- WHAT YOU CAN EXPECT
This role offers the opportunity to make a meaningful difference in the lives of people living with diabetes while working within a collaborative and supportive clinical team.
You'll have the flexibility of working remotely while contributing to the growth and success of Tandem's patient education and clinical training programmes.
WHY TANDEM
At Tandem Diabetes Care, our employees are united by a common purpose: improving the lives of people living with diabetes through innovation, education, and exceptional customer support.
We foster a culture of collaboration, inclusion, and continuous learning, empowering our employees to grow professionally while making a real impact every day.
Together, we're creating new possibilities in diabetes care.
WHY YOU’LL LOVE WORKING HERE
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.
This is just one of the ways we stay awesome!
BE YOU, WITH US!
We embrace the value that every single one of us brings to the table.
But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.
Because we want you to be you, with us.
Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization, and we welcome applications from a wide range of candidates.
Selection for roles will be based on individual merit alone.
REFERRALS
We love a good referral! If you know someone who would be a great fit for this position, please share!
Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
Clinical Product Trainer and Coordinator (Remote) in Manchester employer: Tandem Diabetes Care
Tandem Diabetes Care is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote work and opportunities for meaningful engagement in diabetes care education, employees can thrive while making a significant impact in the lives of patients and healthcare professionals across the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Product Trainer and Coordinator (Remote) in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Tandem Diabetes Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Tandem Diabetes Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Tandem Diabetes Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Product Trainer and Coordinator (Remote) in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Tandem Diabetes Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Tandem Diabetes Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Tandem Diabetes Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Tandem Diabetes Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Tandem Diabetes Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Tandem Diabetes Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
