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- Tasks: Manage and optimise enterprise applications to support Tandem's growth in diabetes technology.
- Company: Join Tandem Diabetes Care, a leader in innovative diabetes solutions.
- Benefits: Remote work, supportive culture, and opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: Experience with Dynamics 365 and Salesforce, plus strong problem-solving skills.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Management Information Systems Manager role at Tandem Diabetes Care International. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. Our company’s human‑centred approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.
A Day In The Life: Tandem Diabetes is a global leader in diabetes technology, and we are expanding our international operations across EMEA. The role contributes to the business systems roadmap, aligning technology with Tandem’s strategic growth across EMEA. The IT Business Systems Manager is responsible for the management, support, and optimisation of Tandem Diabetes’ enterprise applications across international operations, with a focus on Dynamics 365 Finance & Supply Chain and Salesforce CRM. This role oversees day‑to‑day application support, manages vendor escalations, ensures systems meet business and regulatory requirements, and collaborates with stakeholders to translate processes into solutions while driving improvements and adoption of new technologies.
Location: Remote (UK‑based) | Occasional travel to Paddington (approx. once a week).
What Your Day Will Look Like:
- Lead L1/L2 support operations and manage vendor escalations (L3) to deliver best‑in‑class service.
- Own the enterprise applications roadmap, aligning systems with business and IT strategy.
- Champion ITIL/ITSM processes to deliver reliable, high‑quality service and operational excellence.
- Collaborate with business teams to translate healthcare and operational needs into system enhancements.
- Manage vendor relationships, service reviews, and contract performance.
- Drive automation and digital process improvements to increase efficiency and compliance.
- Ensure systems adhere to data privacy and healthcare regulations (GDPR, HIPAA).
You Are Awesome At:
- Highly experienced supporting enterprise applications in healthcare, med‑tech, or other regulated industries.
- Strong technical knowledge of Dynamics 365 Finance & Supply Chain and Salesforce CRM.
- Deep understanding of ITIL / ITSM frameworks and service delivery best practices.
- Proven success managing integrations, cross‑functional dependencies, and vendor escalations.
- Analytical thinker with a passion for process optimization and technology‑driven improvement.
- Excellent communication skills and the ability to influence across global teams.
Education & Certifications: (include if available) – [Leave blank if not specified]
Why You’ll Love Working Here: At Tandem, we believe joy fuels excellence. That’s why we’ve built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. BE YOU, WITH US! We embrace the value that every single one of us brings to the table. We encourage you to apply even if you don’t meet 100% of the criteria – because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Referrals: We love a good referral! If you know someone who would be a great fit for this position, please share!
IT Business Systems Manager employer: Tandem Diabetes Care
Contact Detail:
Tandem Diabetes Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Systems Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tandem Diabetes Care on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tandem's mission and products. Dive deep into their technology, especially Dynamics 365 and Salesforce. Showing genuine interest in what they do will set you apart from the crowd.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past that showcase your skills in managing enterprise applications and vendor relationships. This will help you shine during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tandem team and contributing to their mission.
We think you need these skills to ace IT Business Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Business Systems Manager role. Highlight your experience with Dynamics 365 and Salesforce, as well as any relevant healthcare or med-tech background.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in diabetes technology. Share personal stories or experiences that connect you to our mission of improving lives through innovative solutions.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical thinking and how you’ve driven process improvements in past projects.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Tandem Diabetes Care
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Finance & Supply Chain and Salesforce CRM. Be ready to discuss how you've used these systems in the past and how they can be optimised for Tandem's needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed vendor escalations or resolved complex issues in previous roles. Highlight your analytical thinking and how it led to successful outcomes, especially in regulated environments like healthcare.
✨Understand the Company Culture
Familiarise yourself with Tandem Diabetes Care’s mission and values. Be ready to discuss how your personal experiences align with their human-centred approach and how you can contribute to their innovative spirit.
✨Prepare Questions That Matter
Think of insightful questions that show your interest in the role and the company. Ask about their approach to ITIL/ITSM processes or how they envision the future of their enterprise applications. This shows you're not just interested in the job, but also in the company's growth.
