Territory Manager in London

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

A DAY IN THE LIFE:

• Manage and develop the assigned territory to meet or exceed company sales goals, as established by Sales Management.
• Develop and execute territory business plans that proactively address clinical, commercial, and competitive dynamics.
• Identify new business opportunities and expand Tandem’s presence across diabetes clinics, hospitals, and community settings.
• Build and sustain strong, ethical professional relationships with healthcare professionals, Key Opinion Leaders (KOLs), patients, and multidisciplinary care teams.
• Differentiating Tandem’s technology and services by clearly communicating clinical, technical, and patient‑centric benefits compared to legacy insulin pump systems.
• Effectively articulate Tandem’s market position, integrated care approach, and value to prospective accounts and partners.
• Utilise CRM and other sales tools to manage opportunities, track activity, and maintain accurate and timely documentation.
• Collaborate closely with Clinical Managers to ensure alignment on technical support, training, and complex clinical discussions.
• Partner with internal teams (Sales, Clinical, Customer Care, and Marketing) to deliver a seamless and consistent customer experience.
• Provide education and product information to healthcare professionals and patients through in‑clinic training, conferences, health fairs, and promotional events.
• Attend and actively participate in sales training, internal meetings, trade shows, and industry symposia.
• Ensure compliance with all company policies, industry regulations, data privacy requirements, and legal obligations at all times.

CULTURE & VALUES: At Tandem Diabetes Care, our culture is grounded in purpose, integrity, and inclusion. We believe diverse perspectives drive better outcomes for patients and healthcare systems, and we are committed to creating an environment where everyone feels valued, respected, and empowered to contribute.

Territory Managers are expected to:

• Put patients at the centre of every decision
• Act with integrity, transparency, and accountability
• Collaborate openly across teams, disciplines, and geographies
• Embrace diversity, equity, and inclusion in how we work and who we serve
• Innovate responsibly, guided by clinical excellence and real‑world impact

Territory Managers represent Tandem’s values in every interaction with customers, partners, and colleagues.

You're Awesome At:

• Excellent communication skills with the ability to build trust with healthcare professionals, patients, and caregivers.
• Strong understanding of Type 1 diabetes self‑management, including insulin pumps, automated insulin delivery (AID) systems, CGMs, infusion sets, carbohydrate counting, and emergency protocols.
• Proven ability to work independently while delivering strategic, results‑driven outcomes in a dynamic and evolving market.
• Confidence presenting to and influencing clinical stakeholders, including senior clinicians and KOLs.
• Experience using CRM systems and digital collaboration tools (e.g., Microsoft Office, Microsoft Teams).
• Strong organisational skills, attention to detail, and a genuine commitment to supporting patients and healthcare providers.
• Ability to travel extensively within the assigned territory. A valid UK driving licence is required unless reasonable adjustments or alternative travel arrangements can be accommodated.
• Willingness to travel for training, internal meetings, and company events as required.
• Fluent in spoken and written English.

Extra Awesome:

• Experience in medical device sales, diabetes care, endocrinology, or a related healthcare or clinical field.
• Previous experience engaging with Key Opinion Leaders and supporting complex healthcare professional relationships is highly preferred.
• Direct professional, clinical, or personal experience with Type 1 diabetes is a strong advantage.
• Demonstrated ability to communicate effectively with both patients and healthcare professionals across multiple care settings.

WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.

BE YOU, WITH US! We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share! Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.