Compliance Advisory Manager

Working Pattern: Monday to Friday, 09.00 - 17.00, 36.25 hours per week

Salary: £50,000 - £60,000 and up to 20% bonus and benefits

Location: Flexible – Embrace fully UK remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham or Blackpool.

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact.

Your team: Collaborators in change

The role is within the 2LOD Compliance advisory team and will require the role holder to support the Director of Compliance in creating and maintaining an environment in which senior management and the business is able to comply with UK regulatory requirements.

The role holder will have demonstrable experience of providing compliance support across a range of disciplines in a financial services regulated environment, consultancy or at the regulator and be able to advise senior stakeholders on the regulations applicable to our product range, including mortgages, consumer credit, and savings and ISA products.

Your Impact: Building a sustainable tomorrow

• Providing advice on regulation to the business across a broad range of topics, ensuring good customer outcomes are achieved in line with the Consumer Duty.
• Support the team as needed to provide compliance sign-off of financial promotions, customer communications, and training materials.
• Undertake regulatory horizon scanning and maintain regular touchpoints with relevant stakeholders across the business to ensure they are up to date with changes.
• Provide compliance support across the product range, with particular focus on unsecured consumer credit and the distribution models through which our products are offered.
• Develop a strong presence across the bank and support as needed in operational meetings, helping to promote a strong compliant culture.
• Provide 2LOD input to the wider Risk team, including consulting on key initiatives and ensuring due governance practices are observed.
• Support product governance across the product lifecycle, from design and approval through to ongoing and annual review.
• Supporting engagements with the regulator as required by the Director of Compliance including co-ordinating responses to requests for information, submitting notifications and / or coordinating applications via Connect.
• Support as needed in undertaking policy reviews and creating, developing and rolling out compliance training materials to help educate colleagues on regulatory risks.
• Identify, investigate and resolve compliance issues.

We’d love to hear from you if you have:

• Strong focus on consumer outcomes and supporting the business in its embedment of Consumer Duty.
• Ability to hit the ground running and work well under pressure, at pace, and to prioritise effectively.
• Adaptable and able to take on a wide range of Compliance issues, depending on the needs of the team.
• Strong and broad expertise of regulatory landscape and demonstrable experience of advising senior stakeholders on FCA regulatory matters in a financial services environment, including SME knowledge of FCA Handbook, Consumer Credit Act, Senior Managers & Certification Regime, and Consumer Duty.
• Working knowledge of retail lending products, with experience of unsecured consumer credit particularly welcome.
• Excellent attention to detail and a forensic approach to delivering on a task.
• Strong communication skills, including the confidence to interact with and challenge senior stakeholders across the business.
• Ability to appropriately challenge information and get to the heart of a matter.
• Direct experience working at the FCA, or of engaging with the FCA through thematic or firm-specific reviews, would be an advantage.

Rewards that reflect your value, what’s in it for you?

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Please note, some benefits are subject to eligibility criteria, such as passing your probation.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process.