Welfare and Support Officer in Tamworth

The Community Safety Partnership team has a vital role in promoting community cohesion across the borough. We are looking for a committed and compassionate Welfare and Support Officer to provide high‐quality welfare and administrative support to a diverse group of residents living in Home Office‐provided accommodation. This is a rewarding frontline role where you will work directly with a wide range of people offering bespoke 1:1 support, promoting independence, and helping residents access education, legal advice, health and wellbeing services, and financial inclusion support.

You will work closely with internal teams, statutory services, voluntary organisations, and community partners to ensure positive outcomes for residents while contributing to the Council's wider approach to equality, diversity, and vulnerability.

• Provide tailored 1:1 welfare support to residents and maintain accurate case management records
• Assess and submit documentation in response to Home Office correspondence, including liaising with legal aid and support services
• Work closely with partners to support residents
• Support residents to apply for Permission to Work and track progress where appropriate
• Assist residents to enrol in Further Education and ESOL provision
• Hold regular advice surgeries within Home Office accommodation and community venues
• Signpost residents to appropriate health, wellbeing and voluntary opportunities
• Support residents with transition into independent living
• Collect feedback, monitor outcomes and contribute to reports evidencing programme impact
• Attend community events, council meetings and multi‐agency forums as required
• Ensure compliance with health and safety, safeguarding, GDPR, equality and diversity, and risk management requirements

• Has experience of partnership working within a multi‐agency environment
• Has experience working with people from under‐represented or vulnerable groups
• Communicates effectively and confidently with a wide range of people
• Is organised, empathetic, resilient and able to work calmly in challenging situations
• Can work independently as well as part of a supportive team
• Is confident using Microsoft Office and managing data and reports

You will be educated to GCSE level (or equivalent) or be able to demonstrate relevant experience. A second language is desirable but not essential.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable).

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact the council's Community Cohesion Officer on 01827 709709. For further information and to apply please visit Tamworth BC Jobs. Late applications and/or CVs will not be accepted. Agencies need not apply. If you have any queries about the recruitment process, please email recruitment@tamworth.gov.uk.

Closing date: 31 March 2026

Interview date: 16 April 2026

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.