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- Tasks: Assist in billing and collecting Council revenues while providing customer support.
- Company: Tamworth Borough Council, a vibrant and community-focused organisation.
- Benefits: Flexible working, health scheme, generous holidays, and professional development support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Minimum 3 GCSEs and IT literacy; experience in revenues is a plus.
- Other info: Work from home with occasional site meetings; great career growth opportunities.
The predicted salary is between 22600 - 29000 £ per year.
Located in the heart of Staffordshire, Tamworth is a vibrant and well-connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi-million-pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.
Responsibilities
- Support the effective billing, administration and collection of Council revenues.
- Provide advice and assistance to customers regarding potential discounts, exemptions and payment of Council Tax & Business Rates.
- Be part of the team for all aspects of the Council Tax & Business Rates billing process.
- Demonstrate excellent communication skills, a commitment to customer care and proficiency in the use of complex software systems.
- Work to tight deadlines while ensuring consistency and accuracy.
- Work from home with occasional site attendance (up to 40% of working time) for meetings and related activities (two days per month by contract).
Qualifications and Requirements
- Minimum of 3 GCSEs grade A-C, or equivalent, and IT literate.
- Experience in a revenues environment is desirable.
- Self-motivated, able to thrive under pressure and capable of working in a demanding environment.
- Ability to join a team and contribute to a positive and empowering environment.
Benefits
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees where applicable.
Other information
Appointment subject to satisfactory references, right to work in the UK check and medical clearance. Closing date: 29 March 2026; Interviews: 9 and 10 April 2026.
Revenues Billing and Collection Assistant in Tamworth employer: Tamworth Borough Council
Contact Detail:
Tamworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Billing and Collection Assistant in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council and its recent projects. Show that you’re not just another candidate; demonstrate your passion for making a difference in the community and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since this role involves customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Revenues Billing and Collection Assistant in Tamworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues Billing and Collection Assistant. We want to see how you can contribute to our team and support the effective billing and collection processes.
Show Off Your Communication Skills: Since this role involves providing advice and assistance to customers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to show us that you can convey information effectively.
Highlight Relevant Experience: If you've got experience in a revenues environment or similar roles, make sure to mention it! We love seeing candidates who can bring relevant knowledge to the table, especially when it comes to handling Council Tax and Business Rates.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Tamworth Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues Billing and Collection Assistant. Brush up on Council Tax and Business Rates processes, as well as any relevant legislation. This will show that you're not just interested in the role, but that you’re prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves providing advice to customers, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully communicated complex information or resolved customer queries. This will demonstrate your commitment to customer care.
✨Be Ready for Software Questions
Proficiency in complex software systems is crucial for this position. Familiarise yourself with any specific software mentioned in the job description or similar tools. If you have experience with relevant systems, be prepared to discuss how you used them effectively in previous roles.
✨Demonstrate Team Spirit
This role requires working within a team, so think of examples where you’ve contributed positively to a group environment. Highlight your ability to collaborate and support colleagues, especially under pressure. This will show that you can thrive in the empowering environment they’re looking for.