At a Glance
- Tasks: Champion resident voices and coordinate complaint investigations for housing services.
- Company: Tamworth Borough Council, dedicated to improving resident experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on community engagement and improvement.
- Why this job: Make a real difference in residents' lives by ensuring fair outcomes.
- Qualifications: Strong communication skills and experience in complaint resolution.
The predicted salary is between 27000 - 33000 £ per year.
Tamworth Borough Council is seeking a Resident Experience and Resolution Officer to champion the resident voice across housing services and coordinate complaint investigation and resolution.
Reporting to the Information Governance Manager, you will gather evidence, review records, and help deliver clear, fair outcomes with responses written in plain English. This is a hybrid role with on-site and home-based duties.
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Resident Experience & Resolution Specialist (Hybrid) in Tamworth employer: Tamworth Borough Council
Tamworth Borough Council is an excellent employer that values flexibility and work-life balance, offering remote working options alongside competitive benefits. With a strong commitment to employee development and a supportive work culture, staff are encouraged to grow their skills while contributing to meaningful financial strategies that impact the community. The opportunity to work closely with Members and the Corporate Management Team ensures that your contributions are recognised and valued in a collaborative environment.
