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- Tasks: Support billing and collection of Council revenues while providing customer assistance.
- Company: Join Tamworth Borough Council, a vibrant and inclusive employer in Staffordshire.
- Benefits: Enjoy flexible working, generous holidays, and a local government pension scheme.
- Other info: Commitment to diversity and inclusion with excellent career growth opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Minimum of 3 GCSEs and strong communication skills required.
The predicted salary is between 26403 - 28598 £ per year.
Salary: £26,403 - £28,598 per annum
Contract: Home working
Hours: 37 hours per week
Permanent Position
Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000 people. It offers strong transport links, a modern town centre, green spaces, leisure, and cultural attractions.
Responsibilities
- Support the effective billing, administration and collection of Council revenues.
- Work with the team on the Council Tax and Business Rates billing processes.
- Provide customer advice and assistance on potential discounts, exemptions and payments.
- Use complex software systems efficiently and accurately.
- Meet tight deadlines while ensuring consistency and accuracy.
Qualifications
- Minimum of 3 GCSEs grade A-C, or equivalent.
- IT literate.
- Experience in a revenues environment desirable.
- Excellent communication skills and a commitment to customer care.
Appointment subject to satisfactory references, right to work in the UK check and medical clearance.
Benefits
- Flexible working.
- Non‑contributory health scheme.
- Local Government pension scheme.
- Generous holiday entitlement.
- Discounted gym membership.
- Payment of professional fees where applicable.
Application Details
Closing date: 17 May 2026
Equal Opportunities
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We operate guaranteed interview schemes for individuals who meet essential criteria, including the Disability Committed Employer scheme and the Veterans Guaranteed interview scheme. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. DBS checks are required for relevant posts. We will make reasonable adjustments for those who need further assistance. Reasonable Adjustments guidance can be found at Equality and Diversity | Tamworth Borough Council. Public facing roles are covered by the Fluency Duty; employees must communicate in English with members of the public.
Revenues Billing and Collection Assistant employer: Tamworth Borough Council
Contact Detail:
Tamworth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Billing and Collection Assistant
✨Tip Number 1
Get to know the company! Research Tamworth Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to billing and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with complex software systems and how you've handled tight deadlines in the past. Use specific examples to demonstrate your capabilities and commitment to accuracy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Tamworth Borough Council. Don’t miss out!
We think you need these skills to ace Revenues Billing and Collection Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues Billing and Collection Assistant. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves providing customer advice and assistance, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've successfully communicated with customers in the past.
Be Detail-Oriented: Accuracy is key in billing and collection processes. When filling out your application, double-check for any typos or errors. We appreciate attention to detail, so make sure your application reflects that quality right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Tamworth Borough Council
✨Know Your Numbers
As a Revenues Billing and Collection Assistant, you'll be dealing with figures all day. Brush up on your knowledge of Council Tax and Business Rates before the interview. Familiarise yourself with common billing processes and any recent changes in legislation that might affect these areas.
✨Show Off Your IT Skills
Since the role requires using complex software systems, make sure you highlight your IT literacy. Be prepared to discuss any relevant software you've used in the past, and if possible, practice using similar systems to demonstrate your capability during the interview.
✨Customer Care is Key
Excellent communication skills are a must for this position. Think of examples from your past experiences where you provided outstanding customer service or resolved issues effectively. This will show your commitment to customer care, which is crucial for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you would handle specific situations related to billing and collections. Practice answering these types of questions by thinking through potential challenges you might encounter and how you would resolve them while meeting deadlines.