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For Companies At a Glance
- Tasks: Lead property services, manage repairs, and enhance resident engagement.
- Company: Join a community-focused housing association making a real difference in London.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a genuine impact on residents' lives while developing your career in property management.
- Qualifications: Proven experience in property management and a commitment to resident engagement.
- Other info: Opportunity for professional growth and to be part of a dynamic team.
The predicted salary is between 42000 - 58000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we've doubled in size. Now we're focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As our Property Services Manager, you'll have operational responsibility across the full spectrum of property services:
- Day-to-day repairs
- Major works planning and delivery
- Health and Safety compliance
- Contract management
- Void management
- Resident engagement and communications
- Complaints handling
You’ll be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you'll need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.
What You'll Do:
- Manage and inspire your team to deliver excellent property services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We're looking for someone who brings:
- A proven operational property services manager with a sound knowledge of the law, policy and best practice around all areas of property management.
- Excellent people skills and a strong track record of achievement in all key areas of property management
- A clear commitment to resident engagement and delivering the highest service standard
- A recognised qualification in a property-related discipline (degree level or equivalent, or working towards this)
- You’ll be a member of a professional body, e.g. RICS or Chartered Institute of Building, or be working towards this.
You'll embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What's on Offer:
- Salary: £50,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email via the button below. Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 9th March 2026.
Interview & assessment date: 23rd March 2026 (in person)
We look forward to hearing from you!
Property Services Manager employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since TCHA is all about resident engagement, think of examples from your past where you've put residents first and be ready to share them.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Check out our website regularly and apply directly through it. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression and remind them why you’re the right fit for the Property Services Manager role.
We think you need these skills to ace Property Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Services Manager role. Highlight your relevant experience in property management and any achievements that showcase your skills. We want to see how you can bring value to TCHA!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your background aligns with the role requirements. Be specific about your commitment to resident engagement and how you plan to improve service delivery.
Showcase Your People Skills: Since this role involves managing a team and engaging with residents, make sure to highlight your excellent people skills. Share examples of how you've successfully led teams or improved resident satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from TCHA!
How to prepare for a job interview at Tamil Community Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of property management laws, policies, and best practices. Familiarise yourself with TCHA's mission and values, as well as recent developments in the housing sector, especially following the merger with Apna Ghar Housing Association.
✨Showcase Your People Skills
As a Property Services Manager, you'll need to demonstrate excellent people skills. Prepare examples of how you've successfully engaged with residents and managed teams in the past. Think about specific situations where your communication made a difference.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around resident engagement and complaints handling. Practice articulating your thought process and how you would approach various scenarios related to property services.
✨Bring Your Passion for Community
Let your passion for community service shine through during the interview. Share your commitment to improving resident experiences and how you plan to drive service improvements at TCHA. This will resonate well with their focus on meaningful resident involvement.
