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For Companies At a Glance
- Tasks: Lead property services, manage teams, and enhance resident satisfaction.
- Company: Join Tamil Community Housing Association, a community-focused housing provider in London.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while developing your career in property management.
- Qualifications: Experience in property management and a commitment to resident engagement.
- Other info: Opportunity for professional growth and meaningful involvement in a thriving organisation.
The predicted salary is between 36000 - 60000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As our Property Services Manager, you will have operational responsibility across the full spectrum of property services:
- Day-to-day repairs
- Major works planning and delivery
- Health and Safety compliance
- Contract management
- Void management
- Resident engagement and communications
- Complaints handling
You will be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.
What You Will Do:
- Manage and inspire your team to deliver excellent property services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- A proven operational property services manager with a sound knowledge of the law, policy and best practice around all areas of property management.
- Excellent people skills and a strong track record of achievement in all key areas of property management
- A clear commitment to resident engagement and delivering the highest service standard
- A recognised qualification in a property-related discipline (degree level or equivalent, or working towards this)
- You will be a member of a professional body, e.g. RICS or Chartered Institute of Building, or be working towards this.
You will embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What's on Offer:
- Salary: £50,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email via the button below. Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 9th March 2026. Interview & assessment date: 23rd March 2026 (in person)
We look forward to hearing from you!
Property Services Manager in London employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Property Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research TCHA and understand their values and mission. Think about how your experience aligns with their focus on resident engagement and service improvement, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit your CV and personal statement via our platform. It’s the best way to ensure we get all your details right and consider you for the role.
We think you need these skills to ace Property Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Services Manager role. Highlight your relevant experience in property management, especially any achievements that showcase your operational skills and commitment to resident engagement.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your background aligns with TCHA's values and the specific requirements of the role. Be genuine and let your passion for housing and community involvement come through.
Showcase Your People Skills: Since this role involves managing a team and engaging with residents, make sure to highlight your excellent people skills. Share examples of how you've successfully managed teams or improved resident satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to take that step!
How to prepare for a job interview at Tamil Community Housing Association
✨Know Your Stuff
Make sure you brush up on property management laws, policies, and best practices. Familiarise yourself with TCHA's mission and values, as well as their recent merger with Apna Ghar Housing Association. This will show that you're genuinely interested in the role and understand the context of the organisation.
✨Engage with Resident Focus
Since resident engagement is key for this role, think about how you can demonstrate your commitment to putting residents at the heart of service delivery. Prepare examples from your past experiences where you've successfully involved residents in decision-making or improved services based on their feedback.
✨Showcase Your Leadership Skills
As a Property Services Manager, you'll need to inspire your team. Be ready to discuss your leadership style and provide specific examples of how you've motivated teams in the past. Highlight any successful projects where you managed contractor performance and ensured value for money.
✨Prepare Thoughtful Questions
Interviews are a two-way street, so come prepared with insightful questions about the role and the organisation. Ask about their approach to resident engagement or how they measure success in property services. This not only shows your interest but also helps you gauge if TCHA is the right fit for you.
