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- Tasks: Lead a team to deliver top-notch housing services and improve resident satisfaction.
- Company: Join the Tamil Community Housing Association, a community-focused housing provider in London.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while enhancing your career in housing management.
- Qualifications: Proven experience in housing management and excellent people skills required.
- Other info: Opportunity for professional growth and meaningful resident engagement.
The predicted salary is between 36000 - 60000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As our Housing Services Manager, you will have operational responsibility across the full spectrum of housing management services:
- Rent collection, tenancy management and enforcement
- Estate management
- Anti-social behaviour management
- Resident engagement, consultation and communications
- Complaints handling
- Contract and void management
- Tenancy audits
You will be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.
What You Will Do:
- Manage and inspire your team to deliver excellent housing services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- A proven operational housing services manager with a sound knowledge of the law, policy and best practice around all areas of housing management.
- Excellent people skills and a strong track record of achievement in all key areas of housing management
- A clear commitment to resident engagement and delivering the highest service standards
- Ideally, you will be a member of a professional body such as the Chartered Institute of Housing or be working towards this.
You will embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What's on Offer:
- Salary: £50,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email via the button below. Please submit:
- Your CV (maximum 3 pages).
- A personal statement explaining how you meet the role requirements (maximum 2 pages).
Closing date: 12 noon on 2nd March 2026.
Interview & assessment date: 18th March 2026 (in person).
We look forward to hearing from you!
Housing Services Manager in London employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research TCHA thoroughly, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your passion for resident engagement.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at TCHA.
We think you need these skills to ace Housing Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Services Manager role. Highlight your relevant experience in housing management, especially around rent collection and resident engagement. We want to see how your skills align with what we do at TCHA!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how you meet the role requirements and share specific examples of your achievements in housing management. Remember, we’re looking for someone who puts residents at the heart of their work.
Showcase Your People Skills: Since this role involves managing a team and engaging with residents, make sure to highlight your excellent people skills. Share stories that demonstrate your ability to inspire and lead others, as well as how you’ve successfully handled resident feedback.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly. Don’t forget to check the closing date and get your materials in on time!
How to prepare for a job interview at Tamil Community Housing Association
✨Know Your Stuff
Make sure you brush up on housing management laws, policies, and best practices. Familiarise yourself with TCHA's mission and values, as well as their recent merger with Apna Ghar Housing Association. This will show that you're genuinely interested in the role and understand the context of the organisation.
✨Showcase Your People Skills
As a Housing Services Manager, you'll need to manage and inspire your team. Prepare examples of how you've successfully engaged with residents and improved service delivery in previous roles. Highlight your ability to handle complaints and foster positive relationships with both staff and residents.
✨Demonstrate Your Commitment to Residents
Be ready to discuss how you plan to put residents at the heart of everything you do. Think about specific strategies you've implemented in the past to enhance resident engagement and satisfaction. This will resonate well with TCHA's focus on meaningful resident involvement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios, such as managing anti-social behaviour or handling tenancy audits. Practice articulating your thought process and decision-making strategies, as this will showcase your operational expertise and readiness for the challenges ahead.
