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For Companies At a Glance
- Tasks: Lead operations and inspire teams to deliver exceptional housing services.
- Company: Join Tamil Community Housing Association, a community-focused housing provider in London.
- Benefits: Competitive salary, essential car user allowance, and a rewarding career.
- Why this job: Make a real impact in the community while shaping housing strategies.
- Qualifications: Proven leadership in housing management and a commitment to resident engagement.
- Other info: Opportunity for genuine career growth in a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As Head of Operations, you will have both strategic and operational responsibility across the full spectrum of housing services:
- Rent collection, tenancy management and enforcement
- Estate management
- Anti-social behaviour management
- Resident engagement and communications
- Complaints handling
- Day-to-day repairs, major works, and compliance
- Contract and void management
- Tenancy audits
You will join our Senior Management Team, working closely with the Chief Executive to shape strategy and deliver on our objectives. You will report to the Board and its committees, taking the lead on all strategic housing matters. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
What You’ll Do
- Lead and inspire your management team to deliver excellent housing services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Handle high-level planning, budget management, and health & safety oversight
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- Proven operational leadership with a strong track record in asset management and housing management
- Excellent people skills and the ability to inspire teams and contractors
- Confidence working with boards, governance frameworks, and regulatory requirements
- A clear commitment to resident engagement and the highest service standards
- A recognised qualification in a housing-related discipline (degree level or equivalent, or working towards this)
Ideally, you will be a member of a professional body such as the Chartered Institute of Housing or Chartered Institute of Building. You will embody TCHA’s values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What’s on Offer
- Salary: £70,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email jobs@tamilhousing.org.uk. Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 23rd February 2026
Interview & assessment date: 12th March 2026 (in person)
We look forward to hearing from you!
Head of Operations in London employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching TCHA thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your answers and boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at TCHA.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in housing management and operational leadership, and don’t forget to showcase any relevant qualifications or memberships that align with what we’re looking for.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your skills and experiences meet the role requirements. Be specific about your achievements in managing teams and improving service delivery, as this will resonate with us.
Showcase Your People Skills: Since we value excellent people skills, make sure to include examples of how you’ve inspired teams or engaged with residents in your application. We want to see how you can bring our community-focused values to life!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your documents and ensures you’re following the correct process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tamil Community Housing Association
✨Know the Organisation Inside Out
Before your interview, take some time to research Tamil Community Housing Association. Understand their mission, values, and recent developments, especially post-merger. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
Given the role's focus on operational leadership and resident engagement, be ready to discuss specific scenarios you've faced in previous positions. Think about challenges in asset management or contract delivery and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your People Skills
As a Head of Operations, you'll need to inspire your team and manage contractors effectively. Prepare examples that highlight your ability to lead diverse teams and engage residents. Share stories that demonstrate your commitment to high service standards and how you’ve fostered collaboration.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about TCHA's future plans, how they measure success in resident engagement, or what challenges they foresee in the coming years. This shows your strategic thinking and genuine interest in contributing to their mission.
