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For Companies At a Glance
- Tasks: Lead housing services, manage teams, and enhance resident engagement.
- Company: Join a community-focused housing association making a real difference in London.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a meaningful impact on residents' lives while developing your career.
- Qualifications: Proven experience in housing management and excellent people skills required.
- Other info: Opportunity for professional growth in a dynamic, smaller organisation.
The predicted salary is between 36000 - 60000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we've doubled in size. Now we're focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As our Housing Services Manager, you'll have operational responsibility across the full spectrum of housing management services:
- Rent collection, tenancy management and enforcement
- Estate management
- Anti-social behaviour management
- Resident engagement, consultation and communications
- Complaints handling
- Contract and void management
- Tenancy audits
You'll be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you'll need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.
What You'll Do:
- Manage and inspire your team to deliver excellent housing services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We're looking for someone who brings:
- A proven operational housing services manager with a sound knowledge of the law, policy and best practice around all areas of housing management.
- Excellent people skills and a strong track record of achievement in all key areas of housing management
- A clear commitment to resident engagement and delivering the highest service standards
- Ideally, you'll be a member of a professional body such as the Chartered Institute of Housing or be working towards this.
You'll embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What's on Offer:
- Salary: £50,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email via the button below. Please submit:
- Your CV (maximum 3 pages).
- A personal statement explaining how you meet the role requirements (maximum 2 pages).
Closing date: 12 noon on 2nd March 2026.
Interview & assessment date: 18th March 2026 (in person).
We look forward to hearing from you!
Housing Services Manager employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TCHA and understanding their values. Be ready to discuss how your experience aligns with their mission of resident engagement and service improvement. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing management and resident engagement. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at TCHA and contributing to our community-focused mission.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Services Manager role. Highlight your relevant experience in housing management and any achievements that showcase your skills. We want to see how you can bring value to TCHA!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your background aligns with the role requirements. Be specific about your commitment to resident engagement and service standards, as these are key for us.
Showcase Your People Skills: Since this role involves managing a team and engaging with residents, make sure to highlight your people skills. Share examples of how you've successfully led teams or improved resident satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from TCHA!
How to prepare for a job interview at Tamil Community Housing Association
✨Know Your Stuff
Make sure you brush up on housing management laws, policies, and best practices. Familiarise yourself with TCHA's mission and values, as well as their recent merger with Apna Ghar Housing Association. This will show that you're genuinely interested in the role and understand the context.
✨Showcase Your People Skills
As a Housing Services Manager, you'll need to manage and inspire your team. Prepare examples of how you've successfully engaged with residents and improved service delivery in the past. Highlight your ability to handle complaints and foster positive relationships.
✨Demonstrate Resident Focus
Emphasise your commitment to resident engagement during the interview. Be ready to discuss how you've used resident feedback to drive improvements in service delivery. This aligns perfectly with TCHA's focus on putting residents at the heart of everything they do.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewers. This could be about their approach to contract management or how they measure resident satisfaction. It shows that you're proactive and genuinely interested in contributing to their goals.
