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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional housing services and improve resident engagement.
- Company: Join Tamil Community Housing Association, a community-focused housing provider in London.
- Benefits: Competitive salary, essential car user allowance, and a rewarding career in housing.
- Why this job: Make a real impact in the community while shaping housing strategies and policies.
- Qualifications: Proven leadership in housing management and a commitment to resident engagement.
- Other info: Opportunity for genuine career growth and breadth of experience in a supportive environment.
The predicted salary is between 60000 - 84000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As Head of Operations, you will have both strategic and operational responsibility across the full spectrum of housing services:
- Rent collection, tenancy management and enforcement
- Estate management
- Anti-social behaviour management
- Resident engagement and communications
- Complaints handling
- Day-to-day repairs, major works, and compliance
- Contract and void management
- Tenancy audits
You will join our Senior Management Team, working closely with the Chief Executive to shape strategy and deliver on our objectives. You will report to the Board and its committees, taking the lead on all strategic housing matters. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
What You Will Do
- Lead and inspire your management team to deliver excellent housing services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Handle high-level planning, budget management, and health safety oversight
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- Proven operational leadership with a strong track record in asset management and housing management
- Excellent people skills and the ability to inspire teams and contractors
- Confidence working with boards, governance frameworks, and regulatory requirements
- A clear commitment to resident engagement and the highest service standards
- A recognised qualification in a housing-related discipline (degree level or equivalent, or working towards this)
- Ideally, you will be a member of a professional body such as the Chartered Institute of Housing or Chartered Institute of Building.
You will embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What’s on Offer
- Salary: £70,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email jobs@tamilhousing.org.uk
Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 23rd February 2026
Interview assessment date: 12th March 2026 (in person)
We look forward to hearing from you!
Head of Operations employer: Tamil Community Housing Association
Contact Detail:
Tamil Community Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about their work.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Operations role. Highlight your leadership skills and any successful projects you've led in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at TCHA.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in housing management and operational leadership, and don’t forget to showcase any relevant qualifications or memberships that align with TCHA's values.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your skills and experiences meet the role requirements. Be specific about your achievements in asset management and resident engagement, and show us why you’re the perfect fit for our team.
Showcase Your People Skills: Since this role involves leading teams and managing contractors, make sure to highlight your excellent people skills. Share examples of how you've inspired teams or improved service delivery through effective communication and collaboration.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tamil Community Housing Association
✨Know the Organisation Inside Out
Before your interview, take the time to research Tamil Community Housing Association thoroughly. Understand their mission, values, and recent developments, especially post-merger. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the operational focus of the Head of Operations role, be ready to discuss specific scenarios related to housing management, resident engagement, and contractor performance. Think of examples from your past experience that demonstrate your leadership skills and problem-solving abilities.
✨Showcase Your People Skills
As this role requires excellent people skills, prepare to discuss how you've inspired teams and engaged with residents in previous positions. Be ready to share anecdotes that highlight your ability to foster collaboration and maintain high service standards.
✨Align Your Values with TCHA's Mission
During the interview, make sure to express how your personal values align with TCHA's commitment to meaningful resident involvement and community support. This connection can set you apart as a candidate who truly embodies the organisation's ethos.
