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For Companies At a Glance
- Tasks: Lead property services, manage teams, and enhance resident satisfaction.
- Company: Join a community-focused housing association making a real difference in London.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a meaningful impact on residents' lives while developing your career in property management.
- Qualifications: Proven experience in property management and a commitment to resident engagement.
- Other info: Opportunity for professional growth and to be part of a dynamic team.
The predicted salary is between 42000 - 58000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As our Property Services Manager, you will have operational responsibility across the full spectrum of property services:
- Day-to-day repairs
- Major works planning and delivery
- Health and Safety compliance
- Contract management
- Void management
- Resident engagement and communications
- Complaints handling
You will be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.
What You’ll Do
- Manage and inspire your team to deliver excellent property services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- A proven operational property services manager with a sound knowledge of the law, policy and best practice around all areas of property management.
- Excellent people skills and a strong track record of achievement in all key areas of property management
- A clear commitment to resident engagement and delivering the highest service standard
- A recognised qualification in a property-related discipline (degree level or equivalent, or working towards this)
- You will be a member of a professional body, e.g. RICS or Chartered Institute of Building, or be working towards this.
You will embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What’s on Offer
- Salary: £50,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply
To arrange an informal discussion about the role or to submit your application, please email jobs@tamilhousing.org.uk
Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 9th March 2026
Interview & assessment date: 23rd March 2026 (in person)
We look forward to hearing from you!
Property Services Manager employer: Tamil Community Housing Association (TCHA)
Contact Detail:
Tamil Community Housing Association (TCHA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching TCHA and understanding their values. Show them you’re not just another candidate, but someone who genuinely cares about resident engagement and community impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Property Services Manager. Highlight your achievements in property management and how you can drive improvements at TCHA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Property Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Services Manager role. Highlight your relevant experience in property management and any achievements that showcase your skills. We want to see how you can bring value to our team!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your background aligns with our mission at TCHA. Be specific about your commitment to resident engagement and how you plan to drive service improvements.
Showcase Your People Skills: Since this role involves managing a team and engaging with residents, make sure to highlight your people skills. Share examples of how you've successfully led teams or improved resident satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tamil Community Housing Association (TCHA)
✨Know Your Stuff
Make sure you brush up on your knowledge of property management laws, policies, and best practices. Familiarise yourself with TCHA's mission and values, as well as their recent merger with Apna Ghar Housing Association. This will show that you're genuinely interested in the role and understand the context.
✨Showcase Your People Skills
As a Property Services Manager, you'll need to manage a team and engage with residents. Prepare examples of how you've successfully led teams or improved resident satisfaction in previous roles. Highlight your communication skills and your commitment to putting residents at the heart of service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around contract management and service improvements. Think of specific situations where you've had to handle complaints or improve service delivery, and be ready to discuss the outcomes and what you learned.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about TCHA's future plans or how they measure resident satisfaction. This not only shows your interest but also gives you a chance to gauge if the organisation aligns with your values and career goals.
