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For Companies At a Glance
- Tasks: Lead operations and inspire teams to deliver exceptional housing services.
- Company: Join Tamil Community Housing Association, a community-focused housing provider in London.
- Benefits: Competitive salary, essential car user allowance, and a rewarding career.
- Why this job: Make a real impact in the community while shaping housing strategies.
- Qualifications: Proven leadership in housing management and a commitment to resident engagement.
- Other info: Opportunity for genuine career growth in a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
Are you a housing professional with a social conscience?
About Us
Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we have doubled in size. Now we are focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts—from residents to staff. This means your career with us will be genuinely rewarding.
The Role
As Head of Operations, you will have both strategic and operational responsibility across the full spectrum of housing services:
- Rent collection, tenancy management and enforcement
- Estate management
- Anti-social behaviour management
- Resident engagement and communications
- Complaints handling
- Day-to-day repairs, major works, and compliance
- Contract and void management
- Tenancy audits
You will join our Senior Management Team, working closely with the Chief Executive to shape strategy and deliver on our objectives. You will report to the Board and its committees, taking the lead on all strategic housing matters. Around half our homes are managed on behalf of other landlords, so you will need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.
What You Will Do
- Lead and inspire your management team to deliver excellent housing services
- Manage contractor performance and ensure value for money
- Use resident feedback to continuously improve service delivery
- Handle high-level planning, budget management, and health & safety oversight
- Develop and review policies and procedures
- Conduct resident visits, site inspections, and tenancy audits
About You
We are looking for someone who brings:
- Proven operational leadership with a strong track record in asset management and housing management
- Excellent people skills and the ability to inspire teams and contractors
- Confidence working with boards, governance frameworks, and regulatory requirements
- A clear commitment to resident engagement and the highest service standards
- A recognised qualification in a housing-related discipline (degree level or equivalent, or working towards this)
Ideally, you will be a member of a professional body such as the Chartered Institute of Housing or Chartered Institute of Building. You will embody TCHA’s values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.
What’s on Offer
- Salary: £70,000 per annum, plus essential car user allowance
- Hours: 37.5 hours per week (9:00am – 5:00pm)
- Contract: Permanent
- Location: London
How to Apply:
To arrange an informal discussion about the role or to submit your application, please email jobs@tamilhousing.org.uk
Please submit:
- Your CV (maximum 3 pages)
- A personal statement explaining how you meet the role requirements (maximum 2 pages)
Closing date: 12 noon on 23rd February 2026
Interview & assessment date: 12th March 2026 (in person)
We look forward to hearing from you!
Head of Operations employer: Tamil Community Housing Association (TCHA)
Contact Detail:
Tamil Community Housing Association (TCHA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching TCHA thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in operational leadership and how it aligns with TCHA's goals. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in housing management and operational leadership, and don’t forget to showcase any relevant qualifications or memberships that align with TCHA’s values.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to explain how your skills and experiences meet the role requirements. Be specific about your achievements in asset management and resident engagement, and show us why you’re the perfect fit for our team.
Showcase Your People Skills: Since this role involves leading teams and managing contractors, make sure to highlight your excellent people skills. Share examples of how you've inspired teams or improved service delivery through effective communication and collaboration.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tamil Community Housing Association (TCHA)
✨Know Your Stuff
Before the interview, dive deep into Tamil Community Housing Association's mission and values. Understand their recent merger and how it impacts their operations. This will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership experience. Think about times when you've inspired teams or improved service delivery. Be ready to discuss how you can lead TCHA’s management team to success.
✨Engage with Resident-Centric Strategies
Since resident engagement is key for TCHA, come prepared with ideas on how to enhance resident involvement. Share specific strategies you've implemented in the past that have led to positive outcomes for residents.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about TCHA's future plans and how they measure success in resident satisfaction. This not only shows your interest but also your strategic thinking regarding the role.
