Hours: 20-30 hours per week. Flexible shifts agreed in advance, Monday to Friday, with occasional evening livestream support.
About the role
We are a Central London based cross-border e-commerce and livestream retail business. We source products, manage stock in the UK, and ship orders between China and the UK.
We are hiring a part-time Operations Assistant to support our day-to-day operations: buying stock, checking it in, keeping inventory accurate, arranging deliveries, and helping our livestream sessions run smoothly. It is a hands-on, on-site role, well suited to someone who is organised, reliable and happy to move between different tasks during the day.
What you will be doing
Stock and purchasing
- Place and follow up on product orders with suppliers
- Receive deliveries, check items against orders, sort and label stock
- Keep inventory records accurate and up to date
- Make sure stock moves smoothly from purchase to storage to dispatch
Logistics and orders
- Book and coordinate UK deliveries and shipments between China and the UK
- Get quotes from couriers and freight partners, and keep in touch with them
- Track shipments and update the team on delivery dates
- Prepare and hand over parcels for dispatch
- Chase up delays, missing items and damaged goods until they are resolved
Day-to-day coordination
- Prepare products and paperwork for livestream sessions and support the host on the day
- Keep purchasing, stock, shipping and livestream schedules joined up
- Stay in regular contact with suppliers, couriers, hosts and colleagues
- Deal with day-to-day problems and one-off tasks as they come up
What we are looking for
- The right to work in the UK (we are not able to offer visa sponsorship)
- Available to work on-site in Central London
- Well organised, with good attention to detail when handling stock and orders
- A confident communicator who is comfortable dealing with suppliers and couriers
- Able to work independently, follow tasks through and meet deadlines
- Comfortable lifting and moving boxes and parcels as part of the role
- Excellent written and spoken English and Chinese
- Chinese language is a must
- Experience in e-commerce, retail, warehouse, logistics or livestream sales
- Confident using Excel or Google Sheets
- Mandarin language skills, as we work with China-based suppliers on a daily basis
- Full training is given, so we are also happy to hear from candidates with less experience but the right attitude
What we offer
- Flexible part-time hours that can fit around study or other commitments
- Hands-on experience across every part of a growing cross-border e-commerce business
- A small, supportive team where you can take on more responsibility over time
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Operation Assistant employer: Tamfol
Tamfol is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and collaboration across various departments, ensuring that every team member can contribute to our mission of delivering high-quality beauty products. Join us to be part of a forward-thinking company that values innovation and empowers its employees to make a meaningful impact in the e-commerce landscape.
