At a Glance
- Tasks: Be the friendly face of our legal team, managing calls and client interactions.
- Company: Join a professional law firm in Liverpool with a supportive atmosphere.
- Benefits: Flexible hours, career growth, and valuable experience in a legal setting.
- Other info: Perfect for motivated individuals eager to learn and grow in a professional services role.
- Why this job: Kickstart your career while honing your bilingual skills in a dynamic environment.
- Qualifications: Fluent in Mandarin and English, with strong organisational and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Job Type
- Full-time, Part-time, Permanent
- Work location
- Liverpool, England
- Job Summary
We are seeking a professional, organised, and bilingual Receptionist (Mandarin-speaking) to join our legal team.
As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional environment.
You will also provide vital administrative and coordination support to ensure the smooth running of the office and assist fee earners in their day-to-day operations.
This position requires excellent communication skills in both English and Mandarin, attention to detail, and the ability to manage a variety of tasks in a fast-paced professional services environment.
Responsibilities
- Handle incoming calls, emails, and general enquiries, providing information, transferring calls, and taking accurate messages.
- Manage meeting bookings, coordinate appointments, and ensure meeting spaces are prepared and presentable.
- Assist with translating or interpreting between English and Mandarin when required, ensuring clear and accurate communication with clients.
- Support administrative functions such as filing, and data entry.
- Receive, sort, and distribute incoming mail and deliveries; prepare outgoing correspondence.
- Maintain office supplies and liaise with colleagues to ensure efficient day-to-day operations.
- Assist fee earners with basic administrative tasks, including document formatting, scheduling, and diary management.
- Uphold confidentiality and professionalism in all interactions with clients and colleagues.
Skills
- Previous experience in a receptionist or administrative role, ideally within a law firm or professional services environment.
- Fluent in Mandarin and English (spoken and written); Cantonese proficiency is an advantage.
- Exceptional interpersonal and communication skills, with a polite and confident telephone manner.
- Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively.
- Excellent attention to detail and accuracy in all aspects of work.
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with case management systems is desirable.
- Professional appearance and demeanour, with a proactive and service-oriented attitude.
This is an excellent opportunity for a motivated individual looking to build a career in a legal or professional services setting.
You will gain valuable experience supporting a busy legal team, develop your administrative and client service skills, and play a crucial role in maintaining our firm’s professional services and client relationships.
Receptionist/Sponsorship available – UK in Liverpool employer: Tamfol
Tamfol is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and collaboration across various departments, ensuring that every team member can contribute to our mission of delivering high-quality beauty products. Join us to be part of a forward-thinking company that values innovation and empowers its employees to make a meaningful impact in the e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Sponsorship available – UK in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tamfol. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tamfol before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Sponsorship available – UK in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tamfol:Your cover letter is your chance to shine! Tell us why you want to work at Tamfol specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tamfol!
How to prepare for a job interview at Tamfol
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
