Job Type:Permanent | Full Time | part time
Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.
This person will join an existing technical services team delivering tailored, bespoke &sometimes complex solutions into clients.
EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.
THE ROLE
EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.
The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.
The ideal candidate is required to have:-
- A knowledge of / interest in technology
- Be confident communicator via email and telephone
- A methodical approach to troubleshooting issues
- Be a team player
Experience/knowledge of following systems would be advantageous:
- Windows Server
- Active Directory
- Office 365 Mail
- Remote Desktop Technologies
- Windows Operating Systems
Key Responsibilities
- Providing telephony support to customer base.
- Logging incidents via EBC Group’s ITSM System.
- Prioritising & Categorising tickets based on impact and urgency.
- Concentrate on first time fix resolutions prior to escalation within agreed timescales.
- Providing professional customer service.
- Contributing to EBCs continual service improvement plan.
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Halesowen B63 1ED: reliably commute or plan to relocate before starting work (required)
#J-18808-Ljbffr
IT Service Desk Analyst in Halesowen employer: Tamfol
Tamfol is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and collaboration across various departments, ensuring that every team member can contribute to our mission of delivering high-quality beauty products. Join us to be part of a forward-thinking company that values innovation and empowers its employees to make a meaningful impact in the e-commerce landscape.
