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For Companies At a Glance
- Tasks: Transform digital services and improve customer experience for Tameside Council.
- Company: Tameside Metropolitan Borough Council, committed to enhancing community interactions.
- Benefits: Gain hands-on experience in digital transformation and change management.
- Why this job: Be part of a vital initiative that reshapes how residents engage with local services.
- Qualifications: Strong communication skills and experience in business analysis or project management.
- Other info: Collaborative environment focused on innovation and community impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Programme
Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co‑production, engaging users in the look, feel and processes when designing resident‑facing services.
The Technical Business Analyst roles will manage a 2-year initiative aimed at transforming the digital services offered by Tameside Council. The Customer Experience Programme aims to improve customer‑facing technology by implementing a CRM solution for managing interactions and replacing the CMS to redesign the corporate website in line with Government Design Principles. Additionally, the programme will explore workflow automation to increase operational efficiency and delve into AI applications in its final stage. We are seeking a dedicated and skilled Technical Business Analyst to support our council on key digital transformation projects. This role is crucial in ensuring that the appropriate technology is procured, designed, tested, and deployed with a strong focus on adoption and change management.
Responsibilities
- Conduct benchmarking, soft market testing, requirements capture, process mapping, technical notations, and develop integration specifications and testing plans.
- Apply knowledge of technology and data to improve service delivery, reshaping the Council's frontline services and workforce.
- Drive the successful redesign of services in line with the Council's corporate plan and priorities through effective business analysis, process redesign, and change management.
- Establish and maintain effective communication and good working relationships with teams and senior managers.
- Facilitate effective meetings with consultation groups, partners, and senior stakeholders.
- Support culture change.
- Manage the transition from project implementation to business‑as‑usual operations.
- Ensure compliance with relevant legislation and policy.
About You
The successful candidate will have a diverse and stimulating workload, working closely with the Technical Project Manager and Head of ICT Strategy and Operations. You will be skilled in communication, facilitation, and change management, with the ability to support the transition from project to business‑as‑usual and ensure compliance with policy.
Values and Commitments
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities. Our values underpin our practice and behaviours and are at the heart of everything that we do. We proudly live by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity, and Engage.
Technical Business Analyst in Ashton-under-Lyne employer: TAMESIDE METROPOLITAN BOROUGH COUNCIL
Contact Detail:
TAMESIDE METROPOLITAN BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re genuinely interested in their Customer Experience Programme and how your skills as a Technical Business Analyst can make a difference.
✨Tip Number 3
Practice your communication skills! As a Technical Business Analyst, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Tameside Council.
We think you need these skills to ace Technical Business Analyst in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience relevant to the Technical Business Analyst role. We want to see how your skills align with our Customer Experience Programme and the specific responsibilities outlined in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that showcase your ability in communication, facilitation, and change management. We love seeing how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for improving customer experience shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at TAMESIDE METROPOLITAN BOROUGH COUNCIL
✨Know Your Tech Inside Out
As a Technical Business Analyst, you’ll need to demonstrate your understanding of technology and data. Brush up on CRM solutions, CMS redesigns, and workflow automation. Be ready to discuss how these technologies can enhance customer experience and operational efficiency.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've facilitated meetings or engaged with stakeholders in the past. Highlight your ability to build relationships and drive change through clear, concise communication.
✨Understand the Council's Vision
Familiarise yourself with Tameside Council’s corporate plan and priorities. Show that you understand their STRIVE values and how they influence the Customer Experience Programme. This will demonstrate your commitment to aligning with their goals.
✨Prepare for Change Management Questions
Expect questions about your experience with change management and transitioning projects to business-as-usual operations. Have specific examples ready that illustrate your approach to managing change and ensuring compliance with policies.
