Digital Transformation Business Analyst (Public Sector) in Ashton-under-Lyne

A local government authority in the United Kingdom is looking for a skilled Technical Business Analyst to support a 2-year initiative to transform digital services. The role involves managing customer-facing technology projects, focusing on the implementation of a CRM solution and process automation. Key responsibilities include conducting benchmarking, enhancing service delivery through data-driven analysis, and facilitating effective change management. The successful candidate will work closely with the technical project manager and senior ICT strategists to ensure compliance with policies and improve customer interactions. #J-18808-Ljbffr