Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a 2-year project to enhance digital services for Tameside Council.
- Company: Join Tameside Council, dedicated to improving community health and wellbeing.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Be part of a transformative initiative that enhances customer experience and modernises services.
- Qualifications: Seeking skilled leaders with project management experience and a passion for technology.
- Other info: This role is a fixed-term contract with potential for permanent employees.
The predicted salary is between 38000 - 52000 £ per year.
Contract Type : Fixed Term Contract (24 months)
Contract Reason : Specific Project
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Hours Per Week: 36hours
Base Location: Tameside One, Ashton-under-Lyne
Assessment Date : To be arranged
The Role
Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co-production, engaging users in the look, feel and processes when designing resident facing services.
The Technical Project Manager will manage a 2-year initiative aimed at transforming the digital services offered by Tameside Council. The Customer Experience Programme aims to improve customer-facing technology by implementing a CRM solution for managing interactions and replacing the CMS to redesign the corporate website in line with Government Design Principles. Additionally, the programme will explore workflow automation to increase operational efficiency and delve into AI applications in its final stage.
We are looking to recruit a highly skilled Technical Project Manager who will be responsible for planning, coordinating, and delivering software/hardware development projects according to specifications and deadlines, including tracking development activities. You will also be required to apply your knowledge of how technology and data can help underpin improved service delivery to reshape the Council’s frontline services and workforce.
The Technical Project Manager will be integral in supporting the Head of ICT Strategy and Operations. The successful candidate will have a diverse and stimulating workload.
About You
You will be an exceptional leader who will create an environment and culture of continuous improvement putting the customer experience at the heart of service delivery.
You will also be required to oversee multiple complex technical projects within the Customer Experience Programme and be responsible for the appropriate governance, risk & issue management, financial controls, change management. You will also ensure the smooth transition from project to business-as-usual so the service are equipped to provide high quality support to our customers.
You will support Digital Tameside to achieve the Councils Digital Strategy with the aim of improving digital services for the residents of Tameside. It is an exciting time to be joining the Digital Tameside service as there is an opportunity to help shape the direction of the service as we look to modernise the ICT landscape, change the way we work and improve the customer experience.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
For further information about this role please contact Joanna Thorne, Head of ICT Strategy and Operations, (emailprotected)
Market Place, Ashton-under-Lyne, Tameside, OL6 6BH, United Kingdom
#J-18808-Ljbffr
Technical Project Manager NEW Tameside Council Posted today Tameside £44,711 - £46,731 Fixed Ex[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Project Manager NEW Tameside Council Posted today Tameside £44,711 - £46,731 Fixed Ex[...]
✨Tip Number 1
Familiarise yourself with Tameside Council's current digital services and customer experience initiatives. Understanding their existing systems and challenges will help you demonstrate how your skills can directly contribute to their Customer Experience Programme.
✨Tip Number 2
Highlight your experience in managing complex technical projects, especially those involving CRM solutions or website redesigns. Be ready to discuss specific examples where you've successfully led similar initiatives and the impact they had on customer experience.
✨Tip Number 3
Showcase your leadership skills by discussing how you've fostered a culture of continuous improvement in previous roles. Tameside Council values exceptional leadership, so be prepared to share strategies you've used to motivate teams and enhance service delivery.
✨Tip Number 4
Research the STRIVE values of Tameside Council and think about how your personal values align with theirs. Be ready to articulate how you embody these values in your work, as cultural fit is crucial for this role.
We think you need these skills to ace Technical Project Manager NEW Tameside Council Posted today Tameside £44,711 - £46,731 Fixed Ex[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Project Manager within Tameside Council. Familiarise yourself with their Customer Experience Programme and how it aims to transform digital services.
Tailor Your CV: Highlight your relevant experience in managing technical projects, particularly those involving CRM solutions or digital transformation. Use specific examples that demonstrate your leadership skills and ability to improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer service through technology. Mention how your values align with Tameside Council's STRIVE values and provide examples of how you've successfully led similar initiatives in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and clearly convey your qualifications for the role.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Understand the Customer Experience Programme
Familiarise yourself with the goals and objectives of the Customer Experience Programme. Be prepared to discuss how your experience aligns with transforming customer interactions and improving service delivery.
✨Showcase Your Technical Project Management Skills
Highlight your experience in managing complex technical projects, especially those involving software/hardware development. Be ready to provide examples of how you've successfully delivered projects on time and within budget.
✨Emphasise Leadership and Team Collaboration
Demonstrate your leadership abilities by discussing how you create a culture of continuous improvement. Share examples of how you've engaged teams and stakeholders to achieve project goals, particularly in a public sector context.
✨Align with Tameside's STRIVE Values
Research Tameside Council's STRIVE values: Support, Trust, Respect, Integrity, Value Diversity, and Engage. Prepare to explain how you embody these values in your work and how they influence your approach to project management.
