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- Tasks: Assist with library services, manage stock, and support public enquiries.
- Company: Join Tameside Council, dedicated to community health and growth.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal development.
- Why this job: Make a difference in your community while gaining valuable experience in a friendly setting.
- Qualifications: Must have public interaction experience, good communication skills, and IT literacy.
- Other info: Driving licence required; work across various libraries in Tameside.
The predicted salary is between 22000 - 26000 £ per year.
Contract Type: Permanent
Hours Per Week: 18 hours
Base Location: Heginbottom Mill, Old Street, Ashton-Under-Lyne, OL6 7SF
Assessment Date: To be arranged
About the Role
Library Assistants are responsible for the provision of front line library services including counter duties, the maintenance of stock, dealing with enquiries and assisting members of the public in our Computer Learning Centres. You may also be required to assist in the provision of reference, local studies and bibliographical services.
The Home Library Service includes 2 vehicles that deliver a service direct to housebound customers in their own homes, sheltered accommodation, and elderly peoples homes. It is essential that clients have a current, valid driving licence.
The actual hours of work are variable within the period 8.30am to 8.00pm Monday to Friday and 9.00am to 3.00pm Saturday and could be based at any of the eight libraries within Tameside.
About You
You will have previous experience of dealing with the public and the ability to interact with customers, including the elderly and people with disabilities. You should have a friendly, helpful manner and confidence in dealing with the public.
You will have good communication skills and an ability to converse at ease with service users/customers and provide advice in accurate spoken English. You should be well organised, flexible, self-motivated, and have confidence in dealing with people.
You must be I.T. literate, and familiarity with a Windows environment is essential. You will be required to access information contained on the Council Intranet/Internet, complete service request forms on behalf of members of the public as required, including taking payment for council service by debit/credit card and cheque.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognize that our people drive our success and enable the organization to deliver on its vision, purpose, and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviors and are at the heart of everything that we do; we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity, and Engage.
This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English. We are committed to developing a culture that respects individuals, appreciates difference, and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Library Assistant (Libraries and the Home Library Service) NEW Tameside Council Tameside £12,79[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant (Libraries and the Home Library Service) NEW Tameside Council Tameside £12,79[...]
✨Tip Number 1
Familiarise yourself with the services offered by Tameside libraries, especially the Home Library Service. Understanding how these services operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in dealing with diverse groups such as the elderly and people with disabilities. Consider volunteering or shadowing in similar environments to gain practical experience that you can discuss in your application.
✨Tip Number 3
Make sure you have a valid driving licence and are comfortable driving in various conditions, as this is essential for the role. Being able to confidently discuss your driving experience can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your IT skills, particularly in a Windows environment. Familiarise yourself with common library software and online resources, as being tech-savvy will be crucial in assisting customers effectively.
We think you need these skills to ace Library Assistant (Libraries and the Home Library Service) NEW Tameside Council Tameside £12,79[...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Library Assistant. Highlight your relevant experience in customer service and any specific skills that align with the role, such as IT literacy and communication skills.
Tailor Your CV: Make sure your CV reflects your experience dealing with the public, especially with elderly or disabled individuals. Include examples of how you've provided excellent customer service in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and helpful manner. Mention your ability to work flexibly and your organisational skills, as well as your familiarity with a Windows environment and any relevant driving experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. Ensure that your application is clear and concise, and that it effectively communicates your suitability for the role.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Show Your Customer Service Skills
As a Library Assistant, you'll be interacting with the public regularly. Be prepared to share examples of your previous experience in customer service, especially how you've handled difficult situations or provided assistance to diverse groups, including the elderly and people with disabilities.
✨Demonstrate Your IT Literacy
Since the role requires familiarity with a Windows environment, make sure to highlight your IT skills during the interview. You could mention specific software you’ve used or any relevant training you've completed that showcases your ability to navigate technology effectively.
✨Emphasise Your Organisational Skills
The job involves maintaining stock and managing various tasks. Discuss how you stay organised and manage your time effectively, perhaps by sharing a specific example of a project or task where your organisational skills made a difference.
✨Align with Tameside's Values
Familiarise yourself with Tameside Council's STRIVE values: Support, Trust, Respect, Integrity, Value Diversity, and Engage. During the interview, try to weave these values into your responses, demonstrating how your personal values align with those of the organisation.
