At a Glance
- Tasks: Support residents in securing homes and resolving tenancy disputes.
- Company: Join a dedicated team focused on fair housing in Tameside.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be a vital advocate for tenants and promote housing stability.
- Qualifications: Experience in customer service and knowledge of housing legislation.
The predicted salary is between 30000 - 40000 € per year.
This newly created role will play a vital role in helping residents access and sustain homes in the Private Rented Sector. You will provide expert advice on tenancy rights, support residents to secure suitable accommodation, and deliver schemes that promote tenancy stability.
Responsibilities
- Act as a trusted advisor to tenants, mediating disputes with landlords and resolving issues before they escalate.
- Investigate cases of harassment, unlawful eviction, and non‑compliance, and take appropriate action, including preparing cases for court where needed.
- Provide tenancy support, homelessness prevention, and enforcement services.
- Work closely with partners to ensure safe, fair, and lawful housing across Tameside.
Qualifications
- Experience working in a customer‑facing environment, confidently managing challenging situations and achieving positive outcomes.
- Strong understanding of the Private Rented Sector and relevant housing legislation, with the ability to interpret and apply the law effectively in day‑to‑day work.
- Excellent communication and negotiation skills, able to build trust with tenants, landlords, and partners while resolving disputes professionally.
- Highly organised and resilient, capable of managing a complex caseload, prioritising competing demands, and maintaining accurate records to support enforcement action.
- Strong commitment to delivering high‑quality customer service, supported by good IT skills and a proactive approach to problem‑solving.
- Designated customer‑facing role under the fluency duty, requiring a specified level of spoken English.
Tenancy Relations Officer employer: Tameside Council
As a Tenancy Relations Officer in Tameside, you will join a dedicated team committed to making a real difference in the lives of residents. Our supportive work culture fosters professional growth and collaboration, ensuring you have the resources and training needed to excel in your role. With a focus on community engagement and a strong commitment to social justice, we offer a rewarding environment where your contributions directly impact housing stability and tenant rights.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Relations Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Relations Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy rights and housing legislation. We recommend practising common interview questions with a friend, focusing on how you would handle disputes and support tenants effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your experience in managing challenging situations and achieving positive outcomes. Use real-life examples to demonstrate how you've built trust with tenants and resolved disputes.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Tenancy Relations Officer
Some tips for your application 🫡
Show Your Passion for Housing:When writing your application, let us see your enthusiasm for helping residents in the Private Rented Sector. Share any relevant experiences or stories that highlight your commitment to tenancy rights and support.
Be Clear and Concise:We want to understand your skills and experiences without wading through fluff. Use straightforward language and get straight to the point about how your background aligns with the role of Tenancy Relations Officer.
Highlight Your Problem-Solving Skills:This role is all about resolving disputes and supporting tenants. Make sure to include examples of how you've successfully navigated challenging situations in the past, showcasing your negotiation and communication skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their applications to our specific job description. Mention key responsibilities and qualifications from the listing to show you’re a perfect fit.
How to prepare for a job interview at Tameside Council
✨Know Your Tenancy Rights
Make sure you brush up on your knowledge of tenancy rights and housing legislation. Being able to discuss specific laws and how they apply to real-life situations will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Mediation Skills
Prepare examples of how you've successfully mediated disputes in the past. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your ability to handle conflicts effectively.
✨Demonstrate Your Customer Service Experience
Highlight your experience in customer-facing roles, especially where you've had to manage difficult situations. Be ready to share stories that showcase your communication and negotiation skills, as these are crucial for building trust with tenants and landlords.
✨Organise Your Thoughts
Given the complexity of the role, it’s important to show that you can manage a caseload effectively. Prepare to discuss how you prioritise tasks and maintain accurate records, as this will reflect your organisational skills and resilience.
